Software · head to head
Kissmetrics vs Woopra
The short version
- Only Woopra has a free tier, so it costs nothing to try first.
- Each has a real cost: Kissmetrics overages are added automatically to the next invoice rather than blocked, so exceeding an event allowance bills without a decision point; Woopra the entry Pro plan starts at $999 per month, and no lower or free tier is published
- They diverge on capability: Kissmetrics covers Customer analytics, Woopra covers Real-time analytics.
Where they differ
Only the attributes on which Kissmetrics and Woopra actually diverge.
| Attribute | Kissmetrics | Woopra |
|---|---|---|
| Starting price | $500/month | Free |
| Pricing model | quote | freemium |
| Free tier | No | Yes |
| Founded | 2009 | 2011 |
Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Kissmetrics
- Customer analytics
- Behavioral tracking
- Cohort analysis
- Funnel analysis
Only in Woopra
- Real-time analytics
- Customer tracking
- Segmentation
- Automation
- HubSpot
Both cover
- Salesforce
- GDPR
- Cloud deployment
- Web support
- English language support
What people use each for
The jobs each tool is most often brought in to do.
Kissmetrics
- Product and behavioural analytics tracking user eventsnot Woopra
- Analysing funnels and cohorts across a customer journeynot Woopra
Woopra
- Tracking individual customer journeys across web, app and support touchpointsnot Kissmetrics
- Product and behavioural analytics with retention and funnel reportsnot Kissmetrics
- Triggering downstream actions from customer behaviournot Kissmetrics
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Kissmetrics
- Overages are added automatically to the next invoice rather than blocked, so exceeding an event allowance bills without a decision point
- The free plan allows 100,000 events a month
- Per event rates fall with volume, from $0.20 per 1,000 events on Growth to $0.10 on Gold, so smaller customers pay double per event
- The vendor states Growth, Silver and Gold are the identical product, so the paid tiers differ only in unit price and volume
- Anything above 5 million events is custom priced
Woopra
- The entry Pro plan starts at $999 per month, and no lower or free tier is published
- Single Sign-On requires the Enterprise plan
- Data warehouse sync, data governance, organisation-level B2B tracking and the AI prediction features are Enterprise only
- Pro is capped at 50 user seats and 2 years of data retention
- Dedicated support and onboarding are Enterprise only; Pro gets online support
- Enterprise is custom priced with no published rate
Pricing, plan by plan
Kissmetrics
$500/month- Professional$500/month
- Customer analytics
- Behavioral tracking
Woopra
Free- FreeFree
- Real-time analytics
- Basic dashboards
Which should you pick?
Choose Kissmetrics if
- You need customer analytics.
- You also want behavioral tracking.
Choose Woopra if
- You need real-time analytics.
- You want to start without paying.
- You also want customer tracking.
Questions people ask
- Is Kissmetrics or Woopra better?
- Neither clearly leads. Kissmetrics starts at $500/month and Woopra at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Kissmetrics or Woopra?
- Woopra has a free tier; the other does not. Paid plans start at $500/month for Kissmetrics and Free for Woopra.
- Does Kissmetrics or Woopra run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- Can I use Woopra for free?
- Yes. Woopra has a free tier, so you can try it without paying. Kissmetrics starts at $500/month.
- What is Kissmetrics best used for?
- Kissmetrics is most often used for product and behavioural analytics tracking user events, analysing funnels and cohorts across a customer journey. Of those, product and behavioural analytics tracking user events and analysing funnels and cohorts across a customer journey are not what Woopra is typically brought in for.
- What can Kissmetrics do that Woopra cannot?
- Kissmetrics covers Customer analytics, Behavioral tracking, Cohort analysis, Funnel analysis. Woopra covers Real-time analytics, Customer tracking, Segmentation, Automation. Both handle Salesforce, GDPR, Cloud deployment, Web support.