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Conversica vs Hiver

Conversica logo

Conversica

Live Chat

AI-powered conversational platform for sales and customer service

From
On request
Free plan
No
Full reviewWebsite
Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Conversica no pricing published on website; Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
  • They diverge on capability: Conversica covers Conversational AI, Hiver covers Shared inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Conversica and Hiver actually diverge.

Attributes where Conversica and Hiver differ
AttributeConversicaHiver
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Email, SMS, Messaging appsWeb, Chrome-extension
CategoryLive ChatCustomer Support
Founded20092011

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Salesforce
  • HubSpot
  • Microsoft Dynamics
  • Zapier

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Conversica

  • Customer engagementnot Hiver
  • Lead generationnot Hiver
  • Customer supportnot Hiver
  • Sales automationnot Hiver

Hiver

  • Shared inbox managementnot Conversica
  • Customer support via Gmailnot Conversica
  • Team email collaborationnot Conversica

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Conversica

  • No pricing published on website
  • Requires demo request to obtain pricing
  • Custom pricing model with no self-service options
  • Contact sales required for plan details

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

Pricing, plan by plan

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

Which should you pick?

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Questions people ask

Is Conversica or Hiver better?
Neither clearly leads. Conversica starts at On request and Hiver at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Conversica or Hiver?
Hiver has a free tier; the other does not. Paid plans start at On request for Conversica and Free for Hiver.
Does Conversica or Hiver run on more platforms?
Conversica runs on Web, Email, SMS, Messaging apps. Hiver runs on Web, Chrome-extension.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. Conversica starts at On request.
What is Conversica best used for?
Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Hiver is typically brought in for.
What can Conversica do that Hiver cannot?
Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. Both handle Web support.

Answered from the vendors’ own pages

Conversica: How much does Conversica cost?

Conversica does not publish pricing on their website. To obtain pricing information, request a demo through their contact form or contact the sales team directly.

Source
Conversica: What is Conversica's pricing model?

Conversica uses a custom pricing model requiring direct sales engagement. Interested companies can request a demo or contact their sales team to discuss pricing based on specific needs.

Source
Conversica: Does Conversica offer different plan tiers?

While specific plan names are referenced on the website, details are only available by requesting a demo or contacting their sales team for a pricing consultation.

Source
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