Softwr

CRM · head to head

Bitrix24 vs Lucidchart

Bitrix24 logo

Bitrix24

CRM

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Lucidchart logo

Lucidchart

Technology

Intelligent diagramming for every team

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bitrix24 enterprise pricing scales significantly ($399-7999/month); Lucidchart interface can overwhelm new users due to extensive features and customization options
  • They diverge on capability: Bitrix24 covers Contact management, Lucidchart covers Flowcharts & diagrams.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Bitrix24 and Lucidchart actually diverge.

Attributes where Bitrix24 and Lucidchart differ
AttributeBitrix24Lucidchart
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, Desktop, macOS, Windows
CategoryCRMTechnology
Founded20122010

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Zapier

Only in Lucidchart

  • Flowcharts & diagrams
  • Process mapping
  • Mind maps
  • Wireframes & mockups
  • Network diagrams
  • Data visualization
  • Real-time collaboration
  • Presentation mode

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales managementnot Lucidchart
  • Project management with Kanban/Ganttnot Lucidchart
  • Team collaboration and chatnot Lucidchart
  • E-commerce integrationnot Lucidchart

Lucidchart

  • Process documentationnot Bitrix24
  • System architecturenot Bitrix24
  • Workflow designnot Bitrix24
  • Brainstormingnot Bitrix24
  • Technical documentationnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • Enterprise pricing scales significantly ($399-7999/month)
  • Monthly billing costs 31% more than annual billing

Lucidchart

  • Interface can overwhelm new users due to extensive features and customization options
  • Drag-and-drop canvas can feel clunky compared to modern whiteboard tools like Miro

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • 1-2 users
    • 5GB storage
    • Basic CRM
  • Basic$49/month
    • 5 users
    • 24GB storage
    • Sales pipelines
  • Standard$99/month
    • 50 users
    • 100GB storage
    • Sales automation
  • Professional$199/month
    • 100 users
    • 1TB storage
    • AI-powered sales

Lucidchart

Free
  • FreeFree
    • 3 documents
    • 60 shapes
    • Basic templates
  • Individual$7.95/month
    • Unlimited documents
    • Advanced templates
    • Cloud storage
  • Team$9/editor/month
    • Real-time collaboration
    • Team management
    • All integrations
  • Enterprise$undefined/custom
    • Advanced security
    • SSO
    • Dedicated support

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Lucidchart if

  • You need flowcharts & diagrams.
  • You want to start without paying.
  • You work on Web, Desktop, macOS, Windows.
  • You also want process mapping.
Lucidchart review

Questions people ask

Is Bitrix24 or Lucidchart better?
Neither clearly leads. Bitrix24 starts at Free and Lucidchart at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Lucidchart?
Bitrix24 starts at Free and Lucidchart at Free.
Does Bitrix24 or Lucidchart run on more platforms?
Bitrix24 runs on Web, Ios, Android. Lucidchart runs on Web, Desktop, macOS, Windows.
Can I use Bitrix24 for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales management, project management with kanban/gantt, team collaboration and chat, e-commerce integration. Of those, crm and sales management and project management with kanban/gantt are not what Lucidchart is typically brought in for.
What can Bitrix24 do that Lucidchart cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Lucidchart covers Flowcharts & diagrams, Process mapping, Mind maps, Wireframes & mockups. Both handle Slack, GDPR.

Answered from the vendors’ own pages

Bitrix24: How much does Bitrix24 cost?

Bitrix24 offers tiered pricing from free up to $7,999/month for Enterprise. Basic starts at $49/month (annual) or $69/month (monthly) for 5 users, Standard at $99-$144/month for 50 users, Professional at $199-$289/month for 100 users, and Enterprise at $399-7,999/month for up to 10,000 users with up to 30TB storage. Annual billing offers up to 31% savings versus monthly billing.

Source
Lucidchart: What pricing plans does Lucidchart offer?

Lucidchart has a free plan (3 documents, 60 shapes), Individual plan ($7.95/month), Team plan ($9/editor/month), and Enterprise with custom pricing.

Source
Bitrix24: Is there a free version of Bitrix24?

Yes, Bitrix24 offers a free plan for 1-2 users with 5GB storage and basic features including CRM, Kanban/Gantt task management, shared calendars, chat, and video calls. No credit card is required.

Source
Lucidchart: Can I use Lucidchart offline?

Lucidchart is a cloud-based platform, but offers an offline desktop option for users who need to work without internet access.

Source
Bitrix24: What features does Bitrix24's Standard plan add over Basic?

The Standard plan at $99/month (annual) or $144/month (monthly) supports 50 users with 100GB storage and adds sales automation, unlimited leads, invoices, online payments, e-commerce capabilities, and unlimited projects beyond Basic plan features.

Source
Lucidchart: What compliance certifications does Lucidchart have?

Lucidchart provides SOC 2 Type II, FedRAMP, HIPAA BAA, and GDPR compliance, making it suitable for regulated industries.

Source
Lucidchart: Does Lucidchart have AI diagram generation?

Yes, Lucidchart uses AI to auto-generate flowcharts, UML diagrams, ER diagrams, and org charts from text prompts, Excel data, CSV files, code snippets, or database schemas.

Source
Lucidchart: What integrations does Lucidchart support?

Lucidchart integrates with Microsoft Teams, Slack, Jira, Confluence, Google Workspace, and Salesforce for seamless workflow integration.

Source
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