Softwr

Software · head to head

Capsule vs Natero

Capsule logo

Capsule

Software

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite
N

Natero

Software

Predictive Customer Success Platform

From
$800/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Natero acquired by Freshworks in May 2019 and folded into the Freshsuccess product line, so it is no longer sold as Natero
  • They diverge on capability: Capsule covers Contact management, Natero covers Predictive health scores.

Where they differ

Only the attributes on which Capsule and Natero actually diverge.

Attributes where Capsule and Natero differ
AttributeCapsuleNatero
Starting price$19/month$800/month
PlatformsWeb, Ios, AndroidWeb
Founded20082012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

  • Contact management
  • Deal tracking
  • Task management
  • Email sync
  • Activity timeline
  • Zapier
  • Google Apps
  • GDPR

Only in Natero

  • Predictive health scores
  • Machine learning
  • Customer journey analytics
  • Playbooks
  • Risk detection
  • Salesforce
  • Freshworks
  • Zendesk

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Capsule

  • Simple contact and pipeline CRM for a small teamnot Natero
  • Tracking deals and follow-up tasksnot Natero
  • Linking emails and notes to contact recordsnot Natero
  • Multiple sales pipelines on the paid tiersnot Natero

Natero

  • Customer Successnot Capsule
  • Predictive Analyticsnot Capsule
  • Machine Learningnot Capsule

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Natero

  • Acquired by Freshworks in May 2019 and folded into the Freshsuccess product line, so it is no longer sold as Natero
  • natero.com no longer resolves

Pricing, plan by plan

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Natero

$800/month
  • Growth$800/month
    • Predictive health
    • Playbooks
    • Reporting
  • Enterprise$2000/month
    • Custom ML models
    • Advanced API
    • Dedicated support

Which should you pick?

Choose Capsule if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want deal tracking.
Capsule review

Choose Natero if

  • You need predictive health scores.
  • You also want machine learning.
Natero review

Questions people ask

Is Capsule or Natero better?
Neither clearly leads. Capsule starts at $19/month and Natero at $800/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or Natero?
Capsule starts at $19/month and Natero at $800/month.
Does Capsule or Natero run on more platforms?
Capsule runs on Web, Ios, Android. Natero runs on Web.
What is Capsule best used for?
Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Natero is typically brought in for.
What can Capsule do that Natero cannot?
Capsule covers Contact management, Deal tracking, Task management, Email sync. Natero covers Predictive health scores, Machine learning, Customer journey analytics, Playbooks. Both handle Slack, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Capsule

More on Natero

Keep looking

Other head to heads