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Telecommunications · head to head

46elks vs SupportBee

46elks logo

46elks

Telecommunications

Small Swedish SMS and voice API with Nordic depth and fully published prices

From
€0.02/per SMS part
Free plan
No
Full reviewWebsite
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 46elks it is a small company, so global route depth, redundancy and round-the-clock support do not match the large aggregators.; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: 46elks covers Nordic numbering and coverage, SupportBee covers Shared inbox.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which 46elks and SupportBee actually diverge.

Attributes where 46elks and SupportBee differ
Attribute46elksSupportBee
Starting price€0.02/per SMS part$13/month
Pricing modelPer message and per minute, priced by destination countryUnknown
PlatformsWeb, APIs, Python, JavaScript, PHP, RubyWeb, Mobile Browser
CategoryTelecommunicationsCustomer Support
FoundedUnknown2010

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 46elks

  • Nordic numbering and coverage
  • Regulated Swedish operator
  • Fully published rate card
  • Simple HTTP API
  • Programmable voice

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Slack
  • Trello

What people use each for

The jobs each tool is most often brought in to do.

46elks

  • Swedish and Nordic products needing local numbers and compliant sender identitiesnot SupportBee
  • Organisations that must contract and invoice with a regulated supplier inside the EUnot SupportBee
  • Small teams wanting a minimal SMS API without an enterprise onboarding processnot SupportBee
  • Internal alerting and two-factor systems with modest message volumenot SupportBee

SupportBee

  • Email supportnot 46elks
  • Ticket managementnot 46elks
  • Team collaborationnot 46elks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

46elks

  • It is a small company, so global route depth, redundancy and round-the-clock support do not match the large aggregators.
  • Its advantages are Nordic and regulatory, so an organisation sending mainly to other regions gains nothing and pays more per message than it would at scale elsewhere.
  • The feature set covers SMS, voice and numbers only, with no WhatsApp, RCS, email or fraud products, so multi-channel needs a second vendor.
  • Sending to the United States requires purchasing a number first, and US inbound messaging and mobile numbers are not available self-serve at all.
  • US A2P traffic also requires 10DLC registration with its own fees and carrier surcharges, making a small European vendor a poor fit for a US-focused business.

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

46elks

€0.02/per SMS part
  • Pay as you go$0.02/per SMS part
    • Swedish SMS about 0.047 EUR per part, US SMS about 0.02 EUR per part
    • Swedish landline calls about 0.013 EUR per minute
    • Phone numbers from about 3 EUR per month

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose 46elks if

  • You need nordic numbering and coverage.
  • You work on Web, APIs, Python, JavaScript, PHP, Ruby.
  • You also want regulated swedish operator.
46elks review

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is 46elks or SupportBee better?
Neither clearly leads. 46elks starts at €0.02/per SMS part and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 46elks or SupportBee?
46elks starts at €0.02/per SMS part and SupportBee at $13/month.
Does 46elks or SupportBee run on more platforms?
46elks runs on Web, APIs, Python, JavaScript, PHP, Ruby. SupportBee runs on Web, Mobile Browser.
What is 46elks best used for?
46elks is most often used for swedish and nordic products needing local numbers and compliant sender identities, organisations that must contract and invoice with a regulated supplier inside the eu, small teams wanting a minimal sms api without an enterprise onboarding process, internal alerting and two-factor systems with modest message volume. Of those, swedish and nordic products needing local numbers and compliant sender identities and organisations that must contract and invoice with a regulated supplier inside the eu are not what SupportBee is typically brought in for.
What can 46elks do that SupportBee cannot?
46elks covers Nordic numbering and coverage, Regulated Swedish operator, Fully published rate card, Simple HTTP API. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal.

Answered from the vendors’ own pages

46elks: Why choose 46elks over Twilio?

Only for Nordic and regulatory reasons: local numbers, sender identity handling, a supplier regulated under Swedish electronic communications law, EU contracting, and support in your own time zone. On global reach and price at volume the large vendors win.

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
46elks: Does 46elks publish its prices?

Yes, all of them, without a login, in Swedish kronor and euros. Swedish messages run about 0.047 euros per part and Swedish landline calls about 0.013 euros a minute.

SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
46elks: Is it suitable for sending to the United States?

Poorly. You must buy a number before you can send there, US inbound messaging and mobile numbers are not self-serve, and US A2P traffic requires 10DLC registration with its own fees and carrier surcharges.

SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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