Softwr

Customer Support · head to head

Chatwoot vs Zenoti

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Zenoti logo

Zenoti

Scheduling & Booking

Enterprise spa and salon software

From
$200/month
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Zenoti zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • They diverge on capability: Chatwoot covers Live chat, Zenoti covers Appointment booking.

Where they differ

Only the attributes on which Chatwoot and Zenoti actually diverge.

Attributes where Chatwoot and Zenoti differ
AttributeChatwootZenoti
Starting priceFree$200/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android, Api
CategoryCustomer SupportScheduling & Booking
Founded20172010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Zenoti

  • Appointment booking
  • Point of sale
  • Inventory management
  • Marketing automation
  • Employee management
  • Membership management
  • Gift cards
  • Business intelligence

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Zenoti
  • Privacy-first chatnot Zenoti
  • Multi-channel supportnot Zenoti

Zenoti

  • Running multi location spa, salon and medspa chains on one platformnot Chatwoot
  • Centralising appointment booking, point of sale and inventory across sitesnot Chatwoot
  • Managing memberships, packages and customer marketing for large operatorsnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Zenoti

  • Zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • Multi location pricing is described as customised to the customer's footprint, so two buyers of the same size are not guaranteed the same rate
  • Communication costs such as messaging are billed on consumption on top of the plan
  • Functionality is extended through paid add ons rather than being included in a single plan

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Zenoti

$200/month
  • Essential$200/month
    • Appointment booking
    • Client management
    • POS
  • Professional$350/month
    • Everything in Essential
    • Marketing automation
    • Inventory management
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location
    • Custom integrations

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Zenoti if

  • You need appointment booking.
  • You work on Web, Ios, Android, Api.
  • You also want point of sale.
Zenoti review

Questions people ask

Is Chatwoot or Zenoti better?
Neither clearly leads. Chatwoot starts at Free and Zenoti at $200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Zenoti?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and $200/month for Zenoti.
Does Chatwoot or Zenoti run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Zenoti runs on Web, Ios, Android, Api.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Zenoti starts at $200/month.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Zenoti is typically brought in for.
What can Chatwoot do that Zenoti cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Zenoti covers Appointment booking, Point of sale, Inventory management, Marketing automation.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Chatwoot

More on Zenoti

Keep looking

Other head to heads