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Software · head to head

Freshservice vs Roadmunk

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Roadmunk logo

Roadmunk

Software

The collaborative roadmapping tool for strategic planning

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Roadmunk starter plan at $19/editor/month allows only 3 reviewers; additional reviewers cost $5 each per month
  • They diverge on capability: Freshservice covers Incident management, Roadmunk covers Visual roadmaps.

Where they differ

Only the attributes on which Freshservice and Roadmunk actually diverge.

Attributes where Freshservice and Roadmunk differ
AttributeFreshserviceRoadmunk
PlatformsWeb, Ios, AndroidWeb
Founded20102012

Identical on both: starting price ($19/month), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Roadmunk

  • Visual roadmaps
  • Timeline view
  • Swimlane view
  • Prioritization matrix
  • Feedback inbox
  • Jira
  • Azure DevOps
  • Trello

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Roadmunk
  • Asset management and change control for IT teamsnot Roadmunk

Roadmunk

  • Small product teams managing roadmaps with stakeholder feedback collectionnot Freshservice
  • Multi-team organisations seeking organisation-wide product visibilitynot Freshservice
  • Teams using Jira, Azure DevOps, or Asana as primary project tracking systemsnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Roadmunk

  • Starter plan at $19/editor/month allows only 3 reviewers; additional reviewers cost $5 each per month
  • Enterprise plan requires custom pricing contact; feature scope and support terms not published
  • Two-way Jira and Azure DevOps sync available only on Business tier and above at additional $9/collaborator/month
  • Pricing model based per-editor seats rather than per-organisation, scaling costs significantly for larger teams

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Roadmunk

$19/month

No published plan breakdown. See the Roadmunk review.

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Roadmunk if

  • You need visual roadmaps.
  • You also want timeline view.
Roadmunk review

Questions people ask

Is Freshservice or Roadmunk better?
Neither clearly leads. Freshservice starts at $19/month and Roadmunk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Roadmunk?
Freshservice starts at $19/month and Roadmunk at $19/month.
Does Freshservice or Roadmunk run on more platforms?
Freshservice runs on Web, Ios, Android. Roadmunk runs on Web.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Roadmunk is typically brought in for.
What can Freshservice do that Roadmunk cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Roadmunk covers Visual roadmaps, Timeline view, Swimlane view, Prioritization matrix. Both handle GDPR, Web support.
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