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Software · head to head

Groove vs Roadmunk

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Roadmunk logo

Roadmunk

Software

The collaborative roadmapping tool for strategic planning

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Roadmunk starter plan at $19/editor/month allows only 3 reviewers; additional reviewers cost $5 each per month
  • They diverge on capability: Groove covers Shared inbox, Roadmunk covers Visual roadmaps.

Where they differ

Only the attributes on which Groove and Roadmunk actually diverge.

Attributes where Groove and Roadmunk differ
AttributeGrooveRoadmunk
Starting price$12/month$19/month
PlatformsWeb, Ios, AndroidWeb
Founded20112012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in Roadmunk

  • Visual roadmaps
  • Timeline view
  • Swimlane view
  • Prioritization matrix
  • Feedback inbox
  • Azure DevOps
  • Productboard
  • SOC 2

Both cover

  • Trello
  • Jira
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Roadmunk
  • Handling email, chat and messaging support in one queuenot Roadmunk

Roadmunk

  • Small product teams managing roadmaps with stakeholder feedback collectionnot Groove
  • Multi-team organisations seeking organisation-wide product visibilitynot Groove
  • Teams using Jira, Azure DevOps, or Asana as primary project tracking systemsnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Roadmunk

  • Starter plan at $19/editor/month allows only 3 reviewers; additional reviewers cost $5 each per month
  • Enterprise plan requires custom pricing contact; feature scope and support terms not published
  • Two-way Jira and Azure DevOps sync available only on Business tier and above at additional $9/collaborator/month
  • Pricing model based per-editor seats rather than per-organisation, scaling costs significantly for larger teams

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Roadmunk

$19/month

No published plan breakdown. See the Roadmunk review.

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Roadmunk if

  • You need visual roadmaps.
  • You also want timeline view.
Roadmunk review

Questions people ask

Is Groove or Roadmunk better?
Neither clearly leads. Groove starts at $12/month and Roadmunk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Roadmunk?
Groove starts at $12/month and Roadmunk at $19/month.
Does Groove or Roadmunk run on more platforms?
Groove runs on Web, Ios, Android. Roadmunk runs on Web.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Roadmunk is typically brought in for.
What can Groove do that Roadmunk cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Roadmunk covers Visual roadmaps, Timeline view, Swimlane view, Prioritization matrix. Both handle Trello, Jira, GDPR, Web support.
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