Softwr

Customer Support · head to head

HappyFox vs Roadmunk

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Roadmunk logo

Roadmunk

Project Management

The collaborative roadmapping tool for strategic planning

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Roadmunk starter plan at $19/editor/month allows only 3 reviewers; additional reviewers cost $5 each per month
  • They diverge on capability: HappyFox covers Ticketing, Roadmunk covers Visual roadmaps.

Where they differ

Only the attributes on which HappyFox and Roadmunk actually diverge.

Attributes where HappyFox and Roadmunk differ
AttributeHappyFoxRoadmunk
Starting price$29/month$19/month
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportProject Management

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), founded (2012).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in Roadmunk

  • Visual roadmaps
  • Timeline view
  • Swimlane view
  • Prioritization matrix
  • Feedback inbox
  • Azure DevOps
  • Trello
  • Productboard

Both cover

  • Jira
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Roadmunk
  • Managing internal and customer support requests in one queuenot Roadmunk

Roadmunk

  • Small product teams managing roadmaps with stakeholder feedback collectionnot HappyFox
  • Multi-team organisations seeking organisation-wide product visibilitynot HappyFox
  • Teams using Jira, Azure DevOps, or Asana as primary project tracking systemsnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Roadmunk

  • Starter plan at $19/editor/month allows only 3 reviewers; additional reviewers cost $5 each per month
  • Enterprise plan requires custom pricing contact; feature scope and support terms not published
  • Two-way Jira and Azure DevOps sync available only on Business tier and above at additional $9/collaborator/month
  • Pricing model based per-editor seats rather than per-organisation, scaling costs significantly for larger teams

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Roadmunk

$19/month

No published plan breakdown. See the Roadmunk review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Roadmunk if

  • You need visual roadmaps.
  • You also want timeline view.
Roadmunk review

Questions people ask

Is HappyFox or Roadmunk better?
Neither clearly leads. HappyFox starts at $29/month and Roadmunk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Roadmunk?
HappyFox starts at $29/month and Roadmunk at $19/month.
Does HappyFox or Roadmunk run on more platforms?
HappyFox runs on Web, Ios, Android. Roadmunk runs on Web.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Roadmunk is typically brought in for.
What can HappyFox do that Roadmunk cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Roadmunk covers Visual roadmaps, Timeline view, Swimlane view, Prioritization matrix. Both handle Jira, GDPR, Web support.
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