Softwr

Productivity · head to head

OmniFocus 3 vs Salesforce Service Cloud

OmniFocus 3 logo

OmniFocus 3

Productivity

Professional task management for complex workflows

From
$39.99/year
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: OmniFocus 3 apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: OmniFocus 3 covers GTD-based task organization, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which OmniFocus 3 and Salesforce Service Cloud actually diverge.

Attributes where OmniFocus 3 and Salesforce Service Cloud differ
AttributeOmniFocus 3Salesforce Service Cloud
Starting price$39.99/year$25/month
PlatformsMacOS, IOS, IPadOS, WebWeb, Ios, Android
CategoryProductivityCustomer Support
Founded19931999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OmniFocus 3

  • GTD-based task organization
  • Projects and subprojects
  • Contexts and tags
  • Custom perspectives
  • Automation
  • Quick entry
  • Sync across devices
  • Deferred and due dates

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

OmniFocus 3

  • Getting Things Done style task and project management on Apple devicesnot Salesforce Service Cloud
  • Capturing tasks with contexts, defer dates and review cyclesnot Salesforce Service Cloud
  • Syncing a personal task database across Mac, iPhone, iPad and Watchnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot OmniFocus 3
  • Field servicenot OmniFocus 3
  • Self-service portalsnot OmniFocus 3
  • AI-powered supportnot OmniFocus 3

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OmniFocus 3

  • Apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • Web access is not included with a perpetual licence and costs an extra $4.99 per month or $49.99 per year
  • The Pro perpetual licence costs $149.99 against $74.99 for Standard
  • Future major upgrades are a paid discount rather than free for perpetual licence holders
  • The $99.99 per year subscription is the only option that bundles Pro plus web access

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

OmniFocus 3

$39.99/year
  • Standard$39.99/year
    • Mac and iOS apps
    • Cloud sync
    • Core features
  • Pro$99.99/year
    • Everything in Standard
    • Advanced automation
    • Perspective management

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose OmniFocus 3 if

  • You need gtd-based task organization.
  • You work on MacOS, IOS, IPadOS, Web.
  • You also want projects and subprojects.
OmniFocus 3 review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is OmniFocus 3 or Salesforce Service Cloud better?
Neither clearly leads. OmniFocus 3 starts at $39.99/year and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OmniFocus 3 or Salesforce Service Cloud?
OmniFocus 3 starts at $39.99/year and Salesforce Service Cloud at $25/month.
Does OmniFocus 3 or Salesforce Service Cloud run on more platforms?
OmniFocus 3 runs on MacOS, IOS, IPadOS, Web. Salesforce Service Cloud runs on Web, Ios, Android.
What is OmniFocus 3 best used for?
OmniFocus 3 is most often used for getting things done style task and project management on apple devices, capturing tasks with contexts, defer dates and review cycles, syncing a personal task database across mac, iphone, ipad and watch. Of those, getting things done style task and project management on apple devices and capturing tasks with contexts, defer dates and review cycles are not what Salesforce Service Cloud is typically brought in for.
What can OmniFocus 3 do that Salesforce Service Cloud cannot?
OmniFocus 3 covers GTD-based task organization, Projects and subprojects, Contexts and tags, Custom perspectives. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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