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Customer Support · head to head

Customerly vs OmniFocus 3

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
OmniFocus 3 logo

OmniFocus 3

Productivity

Professional task management for complex workflows

From
$39.99/year
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; OmniFocus 3 apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • They diverge on capability: Customerly covers Live chat, OmniFocus 3 covers GTD-based task organization.

Where they differ

Only the attributes on which Customerly and OmniFocus 3 actually diverge.

Attributes where Customerly and OmniFocus 3 differ
AttributeCustomerlyOmniFocus 3
Starting priceFree$39.99/year
Free tierYesNo
PlatformsWeb, Ios, AndroidMacOS, IOS, IPadOS, Web
CategoryCustomer SupportProductivity
Founded20151993

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Video chat
  • Slack
  • WordPress
  • Shopify

Only in OmniFocus 3

  • GTD-based task organization
  • Projects and subprojects
  • Contexts and tags
  • Custom perspectives
  • Quick entry
  • Sync across devices
  • Deferred and due dates

Both cover

  • Automation

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot OmniFocus 3
  • Lead generationnot OmniFocus 3
  • Email marketingnot OmniFocus 3
  • Customer feedbacknot OmniFocus 3

OmniFocus 3

  • Getting Things Done style task and project management on Apple devicesnot Customerly
  • Capturing tasks with contexts, defer dates and review cyclesnot Customerly
  • Syncing a personal task database across Mac, iPhone, iPad and Watchnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

OmniFocus 3

  • Apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • Web access is not included with a perpetual licence and costs an extra $4.99 per month or $49.99 per year
  • The Pro perpetual licence costs $149.99 against $74.99 for Standard
  • Future major upgrades are a paid discount rather than free for perpetual licence holders
  • The $99.99 per year subscription is the only option that bundles Pro plus web access

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

OmniFocus 3

$39.99/year
  • Standard$39.99/year
    • Mac and iOS apps
    • Cloud sync
    • Core features
  • Pro$99.99/year
    • Everything in Standard
    • Advanced automation
    • Perspective management

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose OmniFocus 3 if

  • You need gtd-based task organization.
  • You work on MacOS, IOS, IPadOS, Web.
  • You also want projects and subprojects.
OmniFocus 3 review

Questions people ask

Is Customerly or OmniFocus 3 better?
Neither clearly leads. Customerly starts at Free and OmniFocus 3 at $39.99/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or OmniFocus 3?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $39.99/year for OmniFocus 3.
Does Customerly or OmniFocus 3 run on more platforms?
Customerly runs on Web, Ios, Android. OmniFocus 3 runs on MacOS, IOS, IPadOS, Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. OmniFocus 3 starts at $39.99/year.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what OmniFocus 3 is typically brought in for.
What can Customerly do that OmniFocus 3 cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. OmniFocus 3 covers GTD-based task organization, Projects and subprojects, Contexts and tags, Custom perspectives. Both handle Automation.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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