Softwr

Customer Support · head to head

HappyFox vs OmniFocus 3

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
OmniFocus 3 logo

OmniFocus 3

Productivity

Professional task management for complex workflows

From
$39.99/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; OmniFocus 3 apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • They diverge on capability: HappyFox covers Ticketing, OmniFocus 3 covers GTD-based task organization.

Where they differ

Only the attributes on which HappyFox and OmniFocus 3 actually diverge.

Attributes where HappyFox and OmniFocus 3 differ
AttributeHappyFoxOmniFocus 3
Starting price$29/month$39.99/year
PlatformsWeb, Ios, AndroidMacOS, IOS, IPadOS, Web
CategoryCustomer SupportProductivity
Founded20121993

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack
  • Microsoft Teams

Only in OmniFocus 3

  • GTD-based task organization
  • Projects and subprojects
  • Contexts and tags
  • Custom perspectives
  • Quick entry
  • Sync across devices
  • Deferred and due dates

Both cover

  • Automation

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot OmniFocus 3
  • Managing internal and customer support requests in one queuenot OmniFocus 3

OmniFocus 3

  • Getting Things Done style task and project management on Apple devicesnot HappyFox
  • Capturing tasks with contexts, defer dates and review cyclesnot HappyFox
  • Syncing a personal task database across Mac, iPhone, iPad and Watchnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

OmniFocus 3

  • Apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • Web access is not included with a perpetual licence and costs an extra $4.99 per month or $49.99 per year
  • The Pro perpetual licence costs $149.99 against $74.99 for Standard
  • Future major upgrades are a paid discount rather than free for perpetual licence holders
  • The $99.99 per year subscription is the only option that bundles Pro plus web access

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

OmniFocus 3

$39.99/year
  • Standard$39.99/year
    • Mac and iOS apps
    • Cloud sync
    • Core features
  • Pro$99.99/year
    • Everything in Standard
    • Advanced automation
    • Perspective management

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose OmniFocus 3 if

  • You need gtd-based task organization.
  • You work on MacOS, IOS, IPadOS, Web.
  • You also want projects and subprojects.
OmniFocus 3 review

Questions people ask

Is HappyFox or OmniFocus 3 better?
Neither clearly leads. HappyFox starts at $29/month and OmniFocus 3 at $39.99/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or OmniFocus 3?
HappyFox starts at $29/month and OmniFocus 3 at $39.99/year.
Does HappyFox or OmniFocus 3 run on more platforms?
HappyFox runs on Web, Ios, Android. OmniFocus 3 runs on MacOS, IOS, IPadOS, Web.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what OmniFocus 3 is typically brought in for.
What can HappyFox do that OmniFocus 3 cannot?
HappyFox covers Ticketing, Knowledge base, SLA management, Self-service portal. OmniFocus 3 covers GTD-based task organization, Projects and subprojects, Contexts and tags, Custom perspectives. Both handle Automation.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on HappyFox

More on OmniFocus 3

Keep looking

Other head to heads