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Customer Support · head to head

Jira Service Management vs OmniFocus 3

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
OmniFocus 3 logo

OmniFocus 3

Productivity

Professional task management for complex workflows

From
$39.99/year
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; OmniFocus 3 apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • They diverge on capability: Jira Service Management covers Incident management, OmniFocus 3 covers GTD-based task organization.

Where they differ

Only the attributes on which Jira Service Management and OmniFocus 3 actually diverge.

Attributes where Jira Service Management and OmniFocus 3 differ
AttributeJira Service ManagementOmniFocus 3
Starting priceFree$39.99/year
Free tierYesNo
PlatformsWeb, Ios, AndroidMacOS, IOS, IPadOS, Web
CategoryCustomer SupportProductivity
Founded20021993

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in OmniFocus 3

  • GTD-based task organization
  • Projects and subprojects
  • Contexts and tags
  • Custom perspectives
  • Automation
  • Quick entry
  • Sync across devices
  • Deferred and due dates

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot OmniFocus 3
  • Incident responsenot OmniFocus 3
  • Change managementnot OmniFocus 3
  • Asset trackingnot OmniFocus 3

OmniFocus 3

  • Getting Things Done style task and project management on Apple devicesnot Jira Service Management
  • Capturing tasks with contexts, defer dates and review cyclesnot Jira Service Management
  • Syncing a personal task database across Mac, iPhone, iPad and Watchnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

OmniFocus 3

  • Apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • Web access is not included with a perpetual licence and costs an extra $4.99 per month or $49.99 per year
  • The Pro perpetual licence costs $149.99 against $74.99 for Standard
  • Future major upgrades are a paid discount rather than free for perpetual licence holders
  • The $99.99 per year subscription is the only option that bundles Pro plus web access

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

OmniFocus 3

$39.99/year
  • Standard$39.99/year
    • Mac and iOS apps
    • Cloud sync
    • Core features
  • Pro$99.99/year
    • Everything in Standard
    • Advanced automation
    • Perspective management

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose OmniFocus 3 if

  • You need gtd-based task organization.
  • You work on MacOS, IOS, IPadOS, Web.
  • You also want projects and subprojects.
OmniFocus 3 review

Questions people ask

Is Jira Service Management or OmniFocus 3 better?
Neither clearly leads. Jira Service Management starts at Free and OmniFocus 3 at $39.99/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or OmniFocus 3?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $39.99/year for OmniFocus 3.
Does Jira Service Management or OmniFocus 3 run on more platforms?
Jira Service Management runs on Web, Ios, Android. OmniFocus 3 runs on MacOS, IOS, IPadOS, Web.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. OmniFocus 3 starts at $39.99/year.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what OmniFocus 3 is typically brought in for.
What can Jira Service Management do that OmniFocus 3 cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. OmniFocus 3 covers GTD-based task organization, Projects and subprojects, Contexts and tags, Custom perspectives.
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