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Software · head to head

Freshservice vs OmniFocus 3

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
OmniFocus 3 logo

OmniFocus 3

Software

Professional task management for complex workflows

From
$39.99/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; OmniFocus 3 apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • They diverge on capability: Freshservice covers Incident management, OmniFocus 3 covers GTD-based task organization.

Where they differ

Only the attributes on which Freshservice and OmniFocus 3 actually diverge.

Attributes where Freshservice and OmniFocus 3 differ
AttributeFreshserviceOmniFocus 3
Starting price$19/month$39.99/year
PlatformsWeb, Ios, AndroidMacOS, IOS, IPadOS, Web
Founded20101993

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Reporting
  • Slack
  • Microsoft Teams
  • AWS

Only in OmniFocus 3

  • GTD-based task organization
  • Projects and subprojects
  • Contexts and tags
  • Custom perspectives
  • Quick entry
  • Sync across devices
  • Deferred and due dates

Both cover

  • Automation

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot OmniFocus 3
  • Asset management and change control for IT teamsnot OmniFocus 3

OmniFocus 3

  • Getting Things Done style task and project management on Apple devicesnot Freshservice
  • Capturing tasks with contexts, defer dates and review cyclesnot Freshservice
  • Syncing a personal task database across Mac, iPhone, iPad and Watchnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

OmniFocus 3

  • Apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • Web access is not included with a perpetual licence and costs an extra $4.99 per month or $49.99 per year
  • The Pro perpetual licence costs $149.99 against $74.99 for Standard
  • Future major upgrades are a paid discount rather than free for perpetual licence holders
  • The $99.99 per year subscription is the only option that bundles Pro plus web access

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

OmniFocus 3

$39.99/year
  • Standard$39.99/year
    • Mac and iOS apps
    • Cloud sync
    • Core features
  • Pro$99.99/year
    • Everything in Standard
    • Advanced automation
    • Perspective management

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose OmniFocus 3 if

  • You need gtd-based task organization.
  • You work on MacOS, IOS, IPadOS, Web.
  • You also want projects and subprojects.
OmniFocus 3 review

Questions people ask

Is Freshservice or OmniFocus 3 better?
Neither clearly leads. Freshservice starts at $19/month and OmniFocus 3 at $39.99/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or OmniFocus 3?
Freshservice starts at $19/month and OmniFocus 3 at $39.99/year.
Does Freshservice or OmniFocus 3 run on more platforms?
Freshservice runs on Web, Ios, Android. OmniFocus 3 runs on MacOS, IOS, IPadOS, Web.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what OmniFocus 3 is typically brought in for.
What can Freshservice do that OmniFocus 3 cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. OmniFocus 3 covers GTD-based task organization, Projects and subprojects, Contexts and tags, Custom perspectives. Both handle Automation.
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