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Software · head to head

Front vs OmniFocus 3

Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
OmniFocus 3 logo

OmniFocus 3

Software

Professional task management for complex workflows

From
$39.99/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; OmniFocus 3 apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • They diverge on capability: Front covers Shared inbox, OmniFocus 3 covers GTD-based task organization.

Where they differ

Only the attributes on which Front and OmniFocus 3 actually diverge.

Attributes where Front and OmniFocus 3 differ
AttributeFrontOmniFocus 3
Starting price$25/month per seat$39.99/year
PlatformsCloud-based SaaSMacOS, IOS, IPadOS, Web
Founded20131993

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in OmniFocus 3

  • GTD-based task organization
  • Projects and subprojects
  • Contexts and tags
  • Custom perspectives
  • Automation
  • Quick entry
  • Sync across devices
  • Deferred and due dates

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot OmniFocus 3
  • Enterprises using AI to resolve complex multi-step customer requestsnot OmniFocus 3

OmniFocus 3

  • Getting Things Done style task and project management on Apple devicesnot Front
  • Capturing tasks with contexts, defer dates and review cyclesnot Front
  • Syncing a personal task database across Mac, iPhone, iPad and Watchnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

OmniFocus 3

  • Apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • Web access is not included with a perpetual licence and costs an extra $4.99 per month or $49.99 per year
  • The Pro perpetual licence costs $149.99 against $74.99 for Standard
  • Future major upgrades are a paid discount rather than free for perpetual licence holders
  • The $99.99 per year subscription is the only option that bundles Pro plus web access

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

OmniFocus 3

$39.99/year
  • Standard$39.99/year
    • Mac and iOS apps
    • Cloud sync
    • Core features
  • Pro$99.99/year
    • Everything in Standard
    • Advanced automation
    • Perspective management

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose OmniFocus 3 if

  • You need gtd-based task organization.
  • You work on MacOS, IOS, IPadOS, Web.
  • You also want projects and subprojects.
OmniFocus 3 review

Questions people ask

Is Front or OmniFocus 3 better?
Neither clearly leads. Front starts at $25/month per seat and OmniFocus 3 at $39.99/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or OmniFocus 3?
Front starts at $25/month per seat and OmniFocus 3 at $39.99/year.
Does Front or OmniFocus 3 run on more platforms?
Front runs on Cloud-based SaaS. OmniFocus 3 runs on MacOS, IOS, IPadOS, Web.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what OmniFocus 3 is typically brought in for.
What can Front do that OmniFocus 3 cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. OmniFocus 3 covers GTD-based task organization, Projects and subprojects, Contexts and tags, Custom perspectives.
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Related pages

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