Softwr

Customer Support · head to head

Gladly vs OmniFocus 3

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
OmniFocus 3 logo

OmniFocus 3

Productivity

Professional task management for complex workflows

From
$39.99/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; OmniFocus 3 apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • They diverge on capability: Gladly covers Lifelong conversation, OmniFocus 3 covers GTD-based task organization.

Where they differ

Only the attributes on which Gladly and OmniFocus 3 actually diverge.

Attributes where Gladly and OmniFocus 3 differ
AttributeGladlyOmniFocus 3
Starting price$180/month$39.99/year
PlatformsWeb, Ios, AndroidMacOS, IOS, IPadOS, Web
CategoryCustomer SupportProductivity
Founded20141993

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in OmniFocus 3

  • GTD-based task organization
  • Projects and subprojects
  • Contexts and tags
  • Custom perspectives
  • Automation
  • Quick entry
  • Sync across devices
  • Deferred and due dates

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot OmniFocus 3
  • Handling support conversations across voice, messaging and emailnot OmniFocus 3

OmniFocus 3

  • Getting Things Done style task and project management on Apple devicesnot Gladly
  • Capturing tasks with contexts, defer dates and review cyclesnot Gladly
  • Syncing a personal task database across Mac, iPhone, iPad and Watchnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

OmniFocus 3

  • Apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • Web access is not included with a perpetual licence and costs an extra $4.99 per month or $49.99 per year
  • The Pro perpetual licence costs $149.99 against $74.99 for Standard
  • Future major upgrades are a paid discount rather than free for perpetual licence holders
  • The $99.99 per year subscription is the only option that bundles Pro plus web access

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

OmniFocus 3

$39.99/year
  • Standard$39.99/year
    • Mac and iOS apps
    • Cloud sync
    • Core features
  • Pro$99.99/year
    • Everything in Standard
    • Advanced automation
    • Perspective management

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose OmniFocus 3 if

  • You need gtd-based task organization.
  • You work on MacOS, IOS, IPadOS, Web.
  • You also want projects and subprojects.
OmniFocus 3 review

Questions people ask

Is Gladly or OmniFocus 3 better?
Neither clearly leads. Gladly starts at $180/month and OmniFocus 3 at $39.99/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or OmniFocus 3?
Gladly starts at $180/month and OmniFocus 3 at $39.99/year.
Does Gladly or OmniFocus 3 run on more platforms?
Gladly runs on Web, Ios, Android. OmniFocus 3 runs on MacOS, IOS, IPadOS, Web.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what OmniFocus 3 is typically brought in for.
What can Gladly do that OmniFocus 3 cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. OmniFocus 3 covers GTD-based task organization, Projects and subprojects, Contexts and tags, Custom perspectives.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Gladly

More on OmniFocus 3

Keep looking

Other head to heads