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Software · head to head

Groove vs OmniFocus 3

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
OmniFocus 3 logo

OmniFocus 3

Software

Professional task management for complex workflows

From
$39.99/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; OmniFocus 3 apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • They diverge on capability: Groove covers Shared inbox, OmniFocus 3 covers GTD-based task organization.

Where they differ

Only the attributes on which Groove and OmniFocus 3 actually diverge.

Attributes where Groove and OmniFocus 3 differ
AttributeGrooveOmniFocus 3
Starting price$12/month$39.99/year
PlatformsWeb, Ios, AndroidMacOS, IOS, IPadOS, Web
Founded20111993

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in OmniFocus 3

  • GTD-based task organization
  • Projects and subprojects
  • Contexts and tags
  • Custom perspectives
  • Automation
  • Quick entry
  • Sync across devices
  • Deferred and due dates

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot OmniFocus 3
  • Handling email, chat and messaging support in one queuenot OmniFocus 3

OmniFocus 3

  • Getting Things Done style task and project management on Apple devicesnot Groove
  • Capturing tasks with contexts, defer dates and review cyclesnot Groove
  • Syncing a personal task database across Mac, iPhone, iPad and Watchnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

OmniFocus 3

  • Apple platforms only apart from the web client: macOS 14, iOS or iPadOS 17, watchOS 10 or visionOS 2 and newer are required, with no Windows or Android app
  • Web access is not included with a perpetual licence and costs an extra $4.99 per month or $49.99 per year
  • The Pro perpetual licence costs $149.99 against $74.99 for Standard
  • Future major upgrades are a paid discount rather than free for perpetual licence holders
  • The $99.99 per year subscription is the only option that bundles Pro plus web access

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

OmniFocus 3

$39.99/year
  • Standard$39.99/year
    • Mac and iOS apps
    • Cloud sync
    • Core features
  • Pro$99.99/year
    • Everything in Standard
    • Advanced automation
    • Perspective management

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose OmniFocus 3 if

  • You need gtd-based task organization.
  • You work on MacOS, IOS, IPadOS, Web.
  • You also want projects and subprojects.
OmniFocus 3 review

Questions people ask

Is Groove or OmniFocus 3 better?
Neither clearly leads. Groove starts at $12/month and OmniFocus 3 at $39.99/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or OmniFocus 3?
Groove starts at $12/month and OmniFocus 3 at $39.99/year.
Does Groove or OmniFocus 3 run on more platforms?
Groove runs on Web, Ios, Android. OmniFocus 3 runs on MacOS, IOS, IPadOS, Web.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what OmniFocus 3 is typically brought in for.
What can Groove do that OmniFocus 3 cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. OmniFocus 3 covers GTD-based task organization, Projects and subprojects, Contexts and tags, Custom perspectives.
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Related pages

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