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HR & Recruiting · head to head

Freshteam vs Front

Freshteam logo

Freshteam

HR & Recruiting

Smart HR software for growing businesses

From
Free
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Only Freshteam has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshteam freshworks HRMS (formerly Freshteam) paid tiers as captured 19 February 2023 combined a per-employee monthly charge ($1.20 to $2.40+/employee/month) with a separate flat platform fee ($71 to $119+/month), on top of a $0 free tier; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Freshteam covers Applicant Tracking, Front covers Shared inbox.

Where they differ

Only the attributes on which Freshteam and Front actually diverge.

Attributes where Freshteam and Front differ
AttributeFreshteamFront
Starting priceFree$25/month per seat
Free tierYesNo
PlatformsWeb, Ios, AndroidCloud-based SaaS
CategoryHR & RecruitingCustomer Support
Founded20102013

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshteam

  • Applicant Tracking
  • Onboarding
  • Time Off
  • Employee Directory
  • Time Tracking
  • Documents
  • Org Chart
  • Freshdesk

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshteam

No use cases recorded yet. See the Freshteam review.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Freshteam
  • Enterprises using AI to resolve complex multi-step customer requestsnot Freshteam

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshteam

  • Freshworks HRMS (formerly Freshteam) paid tiers as captured 19 February 2023 combined a per-employee monthly charge ($1.20 to $2.40+/employee/month) with a separate flat platform fee ($71 to $119+/month), on top of a $0 free tier

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Freshteam

Free
  • FreeFree
    • 50 Employees
    • Basic ATS
    • Time Off
  • Growth$1.2/month
    • All Free features
    • Onboarding
    • Time Tracking
  • Pro$2.4/month
    • All Growth features
    • Custom Reports
    • Advanced Workflows

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Freshteam if

  • You need applicant tracking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want onboarding.
Freshteam review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Freshteam or Front better?
Neither clearly leads. Freshteam starts at Free and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshteam or Front?
Freshteam has a free tier; the other does not. Paid plans start at Free for Freshteam and $25/month per seat for Front.
Does Freshteam or Front run on more platforms?
Freshteam runs on Web, Ios, Android. Front runs on Cloud-based SaaS.
Can I use Freshteam for free?
Yes. Freshteam has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What can Freshteam do that Front cannot?
Freshteam covers Applicant Tracking, Onboarding, Time Off, Employee Directory. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Slack, Web support, Ios support, Android support.
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Related pages

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