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Customer Support · head to head

BMC Helix vs Freshteam

B

BMC Helix

Customer Support

AI-driven IT service management for the modern enterprise

From
On request
Rated
-
Full reviewWebsite
Freshteam logo

Freshteam

HR & Recruiting

Smart HR software for growing businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Freshteam has a free tier, so it costs nothing to try first.
  • Each has a real cost: BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026; Freshteam freshworks HRMS (formerly Freshteam) paid tiers as captured 19 February 2023 combined a per-employee monthly charge ($1.20 to $2.40+/employee/month) with a separate flat platform fee ($71 to $119+/month), on top of a $0 free tier

Where they differ

Only the attributes on which BMC Helix and Freshteam actually diverge.

Attributes where BMC Helix and Freshteam differ
AttributeBMC HelixFreshteam
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportHR & Recruiting
FoundedUnknown2010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BMC Helix

Nothing recorded that Freshteam does not also cover.

Only in Freshteam

  • Applicant Tracking
  • Onboarding
  • Time Off
  • Employee Directory
  • Time Tracking
  • Documents
  • Org Chart
  • Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Freshteam

  • Freshworks HRMS (formerly Freshteam) paid tiers as captured 19 February 2023 combined a per-employee monthly charge ($1.20 to $2.40+/employee/month) with a separate flat platform fee ($71 to $119+/month), on top of a $0 free tier

Pricing, plan by plan

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Freshteam

Free
  • FreeFree
    • 50 Employees
    • Basic ATS
    • Time Off
  • Growth$1.2/month
    • All Free features
    • Onboarding
    • Time Tracking
  • Pro$2.4/month
    • All Growth features
    • Custom Reports
    • Advanced Workflows

Which should you pick?

Choose BMC Helix if

Nothing in the data separates BMC Helix from Freshteam on the points above - pick on price and on how each one feels to use.

BMC Helix review

Choose Freshteam if

  • You need applicant tracking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want onboarding.
Freshteam review

Questions people ask

Is BMC Helix or Freshteam better?
Neither clearly leads. BMC Helix starts at On request and Freshteam at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BMC Helix or Freshteam?
Freshteam has a free tier; the other does not. Paid plans start at On request for BMC Helix and Free for Freshteam.
Does BMC Helix or Freshteam run on more platforms?
BMC Helix runs on Web. Freshteam runs on Web, Ios, Android.
Can I use Freshteam for free?
Yes. Freshteam has a free tier, so you can try it without paying. BMC Helix starts at On request.
What can BMC Helix do that Freshteam cannot?
Freshteam covers Applicant Tracking, Onboarding, Time Off, Employee Directory.
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