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Scheduling & Booking · head to head

Doodle vs Salesforce Service Cloud

Doodle logo

Doodle

Scheduling & Booking

Find the best time for anything

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Doodle has a free tier, so it costs nothing to try first.
  • Each has a real cost: Doodle free plan restricted to one active poll and one booking page with 10-slot limit; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Doodle covers Group polls, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Doodle and Salesforce Service Cloud actually diverge.

Attributes where Doodle and Salesforce Service Cloud differ
AttributeDoodleSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Mobile (iOS, Android)Web, Ios, Android
CategoryScheduling & BookingCustomer Support
Founded20071999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Doodle

  • Group polls
  • 1:1 scheduling
  • Booking pages
  • Calendar sync
  • Time zone support
  • Google Calendar
  • Outlook
  • Zoom

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Doodle

  • Schedulingnot Salesforce Service Cloud
  • Appointment bookingnot Salesforce Service Cloud
  • Time trackingnot Salesforce Service Cloud
  • Resource managementnot Salesforce Service Cloud
  • Team coordinationnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Doodle
  • Field servicenot Doodle
  • Self-service portalsnot Doodle
  • AI-powered supportnot Doodle

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Doodle

  • Free plan restricted to one active poll and one booking page with 10-slot limit
  • Free users see excessive advertisements on booking pages
  • Limited customization options for poll types and response formats
  • Mobile app experiences bugs and has less polished interface than desktop version

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Doodle

Free

No published plan breakdown. See the Doodle review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Doodle if

  • You need group polls.
  • You want to start without paying.
  • You work on Web, Mobile (iOS, Android).
  • You also want 1:1 scheduling.
Doodle review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Doodle or Salesforce Service Cloud better?
Neither clearly leads. Doodle starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Doodle or Salesforce Service Cloud?
Doodle has a free tier; the other does not. Paid plans start at Free for Doodle and $25/month for Salesforce Service Cloud.
Does Doodle or Salesforce Service Cloud run on more platforms?
Doodle runs on Web, Mobile (iOS, Android). Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Doodle for free?
Yes. Doodle has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Doodle best used for?
Doodle is most often used for scheduling, appointment booking, time tracking, resource management. Of those, scheduling and appointment booking are not what Salesforce Service Cloud is typically brought in for.
What can Doodle do that Salesforce Service Cloud cannot?
Doodle covers Group polls, 1:1 scheduling, Booking pages, Calendar sync. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Doodle: Does Doodle offer a free plan?

Yes. Doodle's free plan includes one active group poll, one booking page, and one 1:1 meeting, limited to 10 slots per poll with ads displayed. Premium plans start at $15/month.

Source
Doodle: What are Doodle's pricing plans?

Professional plan costs $15/month (or $132/year). Team plan costs $19.95/user/month (or $8.95/user/month billed annually) with a two-seat minimum.

Source
Doodle: Does Doodle integrate with calendar apps?

Yes. Doodle integrates with Google Calendar and Outlook Calendar to prevent double-bookings. Slack integration allows poll creation and sharing directly in Slack channels.

Source
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Related pages

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