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Software · head to head

Amazon Connect vs Boulevard

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Boulevard logo

Boulevard

Software

Client experience platform for salons

From
$175/month
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Boulevard pricing is charged per location, so a multi site business pays the full plan fee for each site
  • They diverge on capability: Amazon Connect covers Voice, Boulevard covers Intelligent scheduling.

Where they differ

Only the attributes on which Amazon Connect and Boulevard actually diverge.

Attributes where Amazon Connect and Boulevard differ
AttributeAmazon ConnectBoulevard
Starting priceFree$175/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android, Api
Founded20062016

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Boulevard

  • Intelligent scheduling
  • Client profiles
  • Point of sale
  • Inventory management
  • Staff management
  • Gift cards & packages
  • Two-way messaging
  • Business analytics

Both cover

  • SOC2
  • PCI DSS
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Boulevard
  • Voice, chat, email and SMS in one queuenot Boulevard
  • Conversational analytics and agent assistnot Boulevard
  • Outbound campaigns and automated contactnot Boulevard
  • Workforce scheduling for contact centre agentsnot Boulevard

Boulevard

  • Appointment booking and client management for salons, spas and medspasnot Amazon Connect
  • Running point of sale and card payments alongside schedulingnot Amazon Connect
  • Automated client messaging, intake forms and marketing campaignsnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Boulevard

  • Pricing is charged per location, so a multi site business pays the full plan fee for each site
  • The Essentials plan caps the business at 5 professionals; unlimited professionals require the Premier plan
  • Text and email allowances are metered per plan, with email blasts charged at $0.01 each beyond the plan allocation
  • Forms cost from $65 per month per location unless you are on the top Prestige plan
  • QuickBooks integration is an add on at $45 per month per location
  • ePrescribe is $45 per prescriber on top of the plan
  • Enterprise pricing is by consultation with no published rate

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Boulevard

$175/month
  • Essential$175/month
    • Appointment booking
    • Client management
    • Point of sale
  • Premier$325/month
    • Everything in Essential
    • Advanced booking
    • Marketing tools
  • Prestige$undefined/month
    • Everything in Premier
    • Multi-location
    • API access

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Boulevard if

  • You need intelligent scheduling.
  • You work on Web, Ios, Android, Api.
  • You also want client profiles.
Boulevard review

Questions people ask

Is Amazon Connect or Boulevard better?
Neither clearly leads. Amazon Connect starts at Free and Boulevard at $175/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Boulevard?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and $175/month for Boulevard.
Does Amazon Connect or Boulevard run on more platforms?
Amazon Connect runs on Web. Boulevard runs on Web, Ios, Android, Api.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Boulevard starts at $175/month.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Boulevard is typically brought in for.
What can Amazon Connect do that Boulevard cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Boulevard covers Intelligent scheduling, Client profiles, Point of sale, Inventory management. Both handle SOC2, PCI DSS, Web support.
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