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Scheduling & Booking · head to head

Booksy vs Freshdesk

Booksy logo

Booksy

Scheduling & Booking

Book local beauty services

From
$29.99/month
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

Scheduling & Booking

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Booksy the Boost marketplace feature charges a one time 30% fee on the first visit cost for each client it brings in; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
  • They diverge on capability: Booksy covers Online booking, Freshdesk covers Ticketing.

Where they differ

Only the attributes on which Booksy and Freshdesk actually diverge.

Attributes where Booksy and Freshdesk differ
AttributeBooksyFreshdesk
Starting price$29.99/month$19/month
PlatformsWeb, Ios, AndroidWeb
CategoryScheduling & BookingUnknown
Founded20142010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Booksy

  • Online booking
  • Calendar management
  • Client database
  • Automated reminders
  • Marketing tools
  • Reviews management
  • Analytics dashboard
  • Apple Calendar

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Slack

Both cover

  • Mobile apps
  • Google Calendar

What people use each for

The jobs each tool is most often brought in to do.

Booksy

  • Appointment booking and client management for salons and barbersnot Freshdesk
  • Taking payments and deposits against bookingsnot Freshdesk

Freshdesk

  • Help desk and ticketing systemnot Booksy
  • Customer support portal and knowledge basenot Booksy
  • Multi-channel support coordinationnot Booksy
  • AI-assisted support agent interactionnot Booksy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Booksy

  • The Boost marketplace feature charges a one time 30% fee on the first visit cost for each client it brings in
  • Additional team members are $20 a month each on top of the $29.99 base
  • Card processing runs from 2.49% plus $0.10 to 2.69% plus $0.30 depending on how the payment is taken
  • Getting paid out within 30 minutes costs a further 1.5%
  • Card readers are bought separately at $53.10 or $219.85 plus shipping

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Booksy

$29.99/month
  • Solo$29.99/month
    • Unlimited bookings
    • Client management
    • Mobile app
  • Team$49.99/month
    • Everything in Solo
    • Multiple staff
    • Staff scheduling
  • Business$79.99/month
    • Everything in Team
    • Multi-location
    • Priority support

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Booksy if

  • You need online booking.
  • You work on Web, Ios, Android.
  • You also want calendar management.
Booksy review

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Questions people ask

Is Booksy or Freshdesk better?
Neither clearly leads. Booksy starts at $29.99/month and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Booksy or Freshdesk?
Booksy starts at $29.99/month and Freshdesk at $19/month.
Does Booksy or Freshdesk run on more platforms?
Booksy runs on Web, Ios, Android. Freshdesk runs on Web.
What is Booksy best used for?
Booksy is most often used for appointment booking and client management for salons and barbers, taking payments and deposits against bookings. Of those, appointment booking and client management for salons and barbers and taking payments and deposits against bookings are not what Freshdesk is typically brought in for.
What can Booksy do that Freshdesk cannot?
Booksy covers Online booking, Calendar management, Client database, Automated reminders. Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Both handle Mobile apps, Google Calendar.
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