Softwr

Customer Support · head to head

Amazon Connect vs Booksy

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Booksy logo

Booksy

Scheduling & Booking

Book local beauty services

From
$29.99/month
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Booksy the Boost marketplace feature charges a one time 30% fee on the first visit cost for each client it brings in
  • They diverge on capability: Amazon Connect covers Voice, Booksy covers Online booking.

Where they differ

Only the attributes on which Amazon Connect and Booksy actually diverge.

Attributes where Amazon Connect and Booksy differ
AttributeAmazon ConnectBooksy
Starting priceFree$29.99/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportScheduling & Booking
Founded20062014

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Booksy

  • Online booking
  • Calendar management
  • Client database
  • Automated reminders
  • Marketing tools
  • Reviews management
  • Mobile apps
  • Analytics dashboard

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Booksy
  • Voice, chat, email and SMS in one queuenot Booksy
  • Conversational analytics and agent assistnot Booksy
  • Outbound campaigns and automated contactnot Booksy
  • Workforce scheduling for contact centre agentsnot Booksy

Booksy

  • Appointment booking and client management for salons and barbersnot Amazon Connect
  • Taking payments and deposits against bookingsnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Booksy

  • The Boost marketplace feature charges a one time 30% fee on the first visit cost for each client it brings in
  • Additional team members are $20 a month each on top of the $29.99 base
  • Card processing runs from 2.49% plus $0.10 to 2.69% plus $0.30 depending on how the payment is taken
  • Getting paid out within 30 minutes costs a further 1.5%
  • Card readers are bought separately at $53.10 or $219.85 plus shipping

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Booksy

$29.99/month
  • Solo$29.99/month
    • Unlimited bookings
    • Client management
    • Mobile app
  • Team$49.99/month
    • Everything in Solo
    • Multiple staff
    • Staff scheduling
  • Business$79.99/month
    • Everything in Team
    • Multi-location
    • Priority support

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Booksy if

  • You need online booking.
  • You work on Web, Ios, Android.
  • You also want calendar management.
Booksy review

Questions people ask

Is Amazon Connect or Booksy better?
Neither clearly leads. Amazon Connect starts at Free and Booksy at $29.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Booksy?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and $29.99/month for Booksy.
Does Amazon Connect or Booksy run on more platforms?
Amazon Connect runs on Web. Booksy runs on Web, Ios, Android.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Booksy starts at $29.99/month.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Booksy is typically brought in for.
What can Amazon Connect do that Booksy cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Booksy covers Online booking, Calendar management, Client database, Automated reminders. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amazon Connect

More on Booksy

Keep looking

Other head to heads