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BambooHR vs Groove

BambooHR logo

BambooHR

All industries

HR software with heart

From
$10/month per employee
Rated
-
Full reviewWebsite
Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BambooHR organisations of 25 or fewer employees pay a flat rate starting at $250 a month, so a very small team pays far more per head than the listed per-employee price; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: BambooHR covers Employee database, Groove covers Shared inbox.

Where they differ

Only the attributes on which BambooHR and Groove actually diverge.

Attributes where BambooHR and Groove differ
AttributeBambooHRGroove
Starting price$10/month per employee$12/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
CategoryAll industriesCustomer Support
Founded20082011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BambooHR

  • Employee database
  • Time-off management
  • Benefits tracking
  • Performance reviews
  • Onboarding
  • Reporting & analytics
  • Mobile access
  • Document management

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Salesforce
  • Zapier

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

BambooHR

  • HR system of record with employee data and documentsnot Groove
  • Time off tracking and approvalsnot Groove
  • Applicant tracking and onboardingnot Groove
  • Performance reviews and 1:1s on the Pro tiernot Groove
  • Compensation planning and benchmarking on Elitenot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot BambooHR
  • Handling email, chat and messaging support in one queuenot BambooHR

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BambooHR

  • Organisations of 25 or fewer employees pay a flat rate starting at $250 a month, so a very small team pays far more per head than the listed per-employee price
  • Per-employee pricing starts at 26 employees, from $10 on Core
  • Performance management, 360 reviews and recognition all require Pro at $17 per employee per month
  • Compensation management, salary benchmarking and advanced analytics are Elite only at $25 per employee per month
  • Compliance training is rationed by tier, at 1 course on Core against 300 on Elite

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

BambooHR

$10/month per employee

No published plan breakdown. See the BambooHR review.

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose BambooHR if

  • You need employee database.
  • You work on Web, Ios, Android, Api.
  • You also want time-off management.
BambooHR review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is BambooHR or Groove better?
Neither clearly leads. BambooHR starts at $10/month per employee and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BambooHR or Groove?
BambooHR starts at $10/month per employee and Groove at $12/month.
Does BambooHR or Groove run on more platforms?
BambooHR runs on Web, Ios, Android, Api. Groove runs on Web, Ios, Android.
What is BambooHR best used for?
BambooHR is most often used for hr system of record with employee data and documents, time off tracking and approvals, applicant tracking and onboarding, performance reviews and 1:1s on the pro tier. Of those, hr system of record with employee data and documents and time off tracking and approvals are not what Groove is typically brought in for.
What can BambooHR do that Groove cannot?
BambooHR covers Employee database, Time-off management, Benefits tracking, Performance reviews. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle Slack, GDPR.
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Related pages

More on BambooHR

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