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Software · head to head

BambooHR vs Salesforce Service Cloud

BambooHR logo

BambooHR

Software

HR software with heart

From
$10/month per employee
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BambooHR organisations of 25 or fewer employees pay a flat rate starting at $250 a month, so a very small team pays far more per head than the listed per-employee price; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: BambooHR covers Employee database, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which BambooHR and Salesforce Service Cloud actually diverge.

Attributes where BambooHR and Salesforce Service Cloud differ
AttributeBambooHRSalesforce Service Cloud
Starting price$10/month per employee$25/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20081999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BambooHR

  • Employee database
  • Time-off management
  • Benefits tracking
  • Performance reviews
  • Onboarding
  • Reporting & analytics
  • Mobile access
  • Document management

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

BambooHR

  • HR system of record with employee data and documentsnot Salesforce Service Cloud
  • Time off tracking and approvalsnot Salesforce Service Cloud
  • Applicant tracking and onboardingnot Salesforce Service Cloud
  • Performance reviews and 1:1s on the Pro tiernot Salesforce Service Cloud
  • Compensation planning and benchmarking on Elitenot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot BambooHR
  • Field servicenot BambooHR
  • Self-service portalsnot BambooHR
  • AI-powered supportnot BambooHR

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BambooHR

  • Organisations of 25 or fewer employees pay a flat rate starting at $250 a month, so a very small team pays far more per head than the listed per-employee price
  • Per-employee pricing starts at 26 employees, from $10 on Core
  • Performance management, 360 reviews and recognition all require Pro at $17 per employee per month
  • Compensation management, salary benchmarking and advanced analytics are Elite only at $25 per employee per month
  • Compliance training is rationed by tier, at 1 course on Core against 300 on Elite

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

BambooHR

$10/month per employee

No published plan breakdown. See the BambooHR review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose BambooHR if

  • You need employee database.
  • You work on Web, Ios, Android, Api.
  • You also want time-off management.
BambooHR review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is BambooHR or Salesforce Service Cloud better?
Neither clearly leads. BambooHR starts at $10/month per employee and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BambooHR or Salesforce Service Cloud?
BambooHR starts at $10/month per employee and Salesforce Service Cloud at $25/month.
Does BambooHR or Salesforce Service Cloud run on more platforms?
BambooHR runs on Web, Ios, Android, Api. Salesforce Service Cloud runs on Web, Ios, Android.
What is BambooHR best used for?
BambooHR is most often used for hr system of record with employee data and documents, time off tracking and approvals, applicant tracking and onboarding, performance reviews and 1:1s on the pro tier. Of those, hr system of record with employee data and documents and time off tracking and approvals are not what Salesforce Service Cloud is typically brought in for.
What can BambooHR do that Salesforce Service Cloud cannot?
BambooHR covers Employee database, Time-off management, Benefits tracking, Performance reviews. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, SOC2, ISO27001.
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Related pages

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