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BambooHR vs Gladly

BambooHR logo

BambooHR

All industries

HR software with heart

From
$10/month per employee
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BambooHR organisations of 25 or fewer employees pay a flat rate starting at $250 a month, so a very small team pays far more per head than the listed per-employee price; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: BambooHR covers Employee database, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which BambooHR and Gladly actually diverge.

Attributes where BambooHR and Gladly differ
AttributeBambooHRGladly
Starting price$10/month per employee$180/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
CategoryAll industriesCustomer Support
Founded20082014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BambooHR

  • Employee database
  • Time-off management
  • Benefits tracking
  • Performance reviews
  • Onboarding
  • Reporting & analytics
  • Mobile access
  • Document management

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

BambooHR

  • HR system of record with employee data and documentsnot Gladly
  • Time off tracking and approvalsnot Gladly
  • Applicant tracking and onboardingnot Gladly
  • Performance reviews and 1:1s on the Pro tiernot Gladly
  • Compensation planning and benchmarking on Elitenot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot BambooHR
  • Handling support conversations across voice, messaging and emailnot BambooHR

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BambooHR

  • Organisations of 25 or fewer employees pay a flat rate starting at $250 a month, so a very small team pays far more per head than the listed per-employee price
  • Per-employee pricing starts at 26 employees, from $10 on Core
  • Performance management, 360 reviews and recognition all require Pro at $17 per employee per month
  • Compensation management, salary benchmarking and advanced analytics are Elite only at $25 per employee per month
  • Compliance training is rationed by tier, at 1 course on Core against 300 on Elite

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

BambooHR

$10/month per employee

No published plan breakdown. See the BambooHR review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose BambooHR if

  • You need employee database.
  • You work on Web, Ios, Android, Api.
  • You also want time-off management.
BambooHR review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is BambooHR or Gladly better?
Neither clearly leads. BambooHR starts at $10/month per employee and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BambooHR or Gladly?
BambooHR starts at $10/month per employee and Gladly at $180/month.
Does BambooHR or Gladly run on more platforms?
BambooHR runs on Web, Ios, Android, Api. Gladly runs on Web, Ios, Android.
What is BambooHR best used for?
BambooHR is most often used for hr system of record with employee data and documents, time off tracking and approvals, applicant tracking and onboarding, performance reviews and 1:1s on the pro tier. Of those, hr system of record with employee data and documents and time off tracking and approvals are not what Gladly is typically brought in for.
What can BambooHR do that Gladly cannot?
BambooHR covers Employee database, Time-off management, Benefits tracking, Performance reviews. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle SOC2, GDPR.
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