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BambooHR vs Jira Service Management

BambooHR logo

BambooHR

All industries

HR software with heart

From
$10/month per employee
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: BambooHR organisations of 25 or fewer employees pay a flat rate starting at $250 a month, so a very small team pays far more per head than the listed per-employee price; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: BambooHR covers Employee database, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which BambooHR and Jira Service Management actually diverge.

Attributes where BambooHR and Jira Service Management differ
AttributeBambooHRJira Service Management
Starting price$10/month per employeeFree
Free tierNoYes
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
CategoryAll industriesCustomer Support
Founded20082002

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BambooHR

  • Employee database
  • Time-off management
  • Benefits tracking
  • Performance reviews
  • Onboarding
  • Reporting & analytics
  • Mobile access
  • Document management

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • Slack
  • SOC2
  • ISO27001
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

BambooHR

  • HR system of record with employee data and documentsnot Jira Service Management
  • Time off tracking and approvalsnot Jira Service Management
  • Applicant tracking and onboardingnot Jira Service Management
  • Performance reviews and 1:1s on the Pro tiernot Jira Service Management
  • Compensation planning and benchmarking on Elitenot Jira Service Management

Jira Service Management

  • IT service managementnot BambooHR
  • Incident responsenot BambooHR
  • Change managementnot BambooHR
  • Asset trackingnot BambooHR

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BambooHR

  • Organisations of 25 or fewer employees pay a flat rate starting at $250 a month, so a very small team pays far more per head than the listed per-employee price
  • Per-employee pricing starts at 26 employees, from $10 on Core
  • Performance management, 360 reviews and recognition all require Pro at $17 per employee per month
  • Compensation management, salary benchmarking and advanced analytics are Elite only at $25 per employee per month
  • Compliance training is rationed by tier, at 1 course on Core against 300 on Elite

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

BambooHR

$10/month per employee

No published plan breakdown. See the BambooHR review.

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose BambooHR if

  • You need employee database.
  • You work on Web, Ios, Android, Api.
  • You also want time-off management.
BambooHR review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is BambooHR or Jira Service Management better?
Neither clearly leads. BambooHR starts at $10/month per employee and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BambooHR or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at $10/month per employee for BambooHR and Free for Jira Service Management.
Does BambooHR or Jira Service Management run on more platforms?
BambooHR runs on Web, Ios, Android, Api. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. BambooHR starts at $10/month per employee.
What is BambooHR best used for?
BambooHR is most often used for hr system of record with employee data and documents, time off tracking and approvals, applicant tracking and onboarding, performance reviews and 1:1s on the pro tier. Of those, hr system of record with employee data and documents and time off tracking and approvals are not what Jira Service Management is typically brought in for.
What can BambooHR do that Jira Service Management cannot?
BambooHR covers Employee database, Time-off management, Benefits tracking, Performance reviews. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Slack, SOC2, ISO27001, GDPR.
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