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Software · head to head

Achievers vs Groove

Achievers logo

Achievers

Software

Recognize and reward employee success

From
On request
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Achievers pricing is not published and requires a demo; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Achievers covers Peer-to-peer recognition, Groove covers Shared inbox.

Where they differ

Only the attributes on which Achievers and Groove actually diverge.

Attributes where Achievers and Groove differ
AttributeAchieversGroove
Starting priceOn request$12/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20022011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Achievers

  • Peer-to-peer recognition
  • Manager recognition
  • Points-based rewards
  • Marketplace rewards
  • Pulse surveys
  • Employee connections
  • Analytics dashboard
  • Values alignment

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Salesforce
  • Zapier

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Achievers

  • Employee recognitionnot Groove
  • Rewards programnot Groove
  • Engagement measurementnot Groove
  • Culture buildingnot Groove
  • Retention improvementnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Achievers
  • Handling email, chat and messaging support in one queuenot Achievers

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Achievers

  • Pricing is not published and requires a demo
  • Aimed at mid-market and enterprise organisations rather than small teams
  • Sold as separate named modules, Recognize, Reward and Celebrate, so a full programme means more than one line on the quote

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Achievers

On request
  • Recognize$undefined/month
    • Peer-to-peer recognition
    • Manager recognition
    • Points & rewards
  • Listen$undefined/month
    • Engagement surveys
    • Pulse surveys
    • Analytics
  • Connect$undefined/month
    • Employee connections
    • Interest groups
    • Events

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Achievers if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want manager recognition.
Achievers review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Achievers or Groove better?
Neither clearly leads. Achievers starts at On request and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Achievers or Groove?
Achievers starts at On request and Groove at $12/month.
Does Achievers or Groove run on more platforms?
Achievers runs on Web, Ios, Android, Api. Groove runs on Web, Ios, Android.
What is Achievers best used for?
Achievers is most often used for employee recognition, rewards program, engagement measurement, culture building. Of those, employee recognition and rewards program are not what Groove is typically brought in for.
What can Achievers do that Groove cannot?
Achievers covers Peer-to-peer recognition, Manager recognition, Points-based rewards, Marketplace rewards. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle Slack, GDPR.
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Related pages

More on Achievers

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