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Software · head to head

Achievers vs Freshservice

Achievers logo

Achievers

Software

Recognize and reward employee success

From
On request
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Achievers pricing is not published and requires a demo; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Achievers covers Peer-to-peer recognition, Freshservice covers Incident management.

Where they differ

Only the attributes on which Achievers and Freshservice actually diverge.

Attributes where Achievers and Freshservice differ
AttributeAchieversFreshservice
Starting priceOn request$19/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20022010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Achievers

  • Peer-to-peer recognition
  • Manager recognition
  • Points-based rewards
  • Marketplace rewards
  • Pulse surveys
  • Employee connections
  • Analytics dashboard
  • Values alignment

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • AWS
  • Azure

Both cover

  • Microsoft Teams
  • Slack
  • ISO27001
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Achievers

  • Employee recognitionnot Freshservice
  • Rewards programnot Freshservice
  • Engagement measurementnot Freshservice
  • Culture buildingnot Freshservice
  • Retention improvementnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Achievers
  • Asset management and change control for IT teamsnot Achievers

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Achievers

  • Pricing is not published and requires a demo
  • Aimed at mid-market and enterprise organisations rather than small teams
  • Sold as separate named modules, Recognize, Reward and Celebrate, so a full programme means more than one line on the quote

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Achievers

On request
  • Recognize$undefined/month
    • Peer-to-peer recognition
    • Manager recognition
    • Points & rewards
  • Listen$undefined/month
    • Engagement surveys
    • Pulse surveys
    • Analytics
  • Connect$undefined/month
    • Employee connections
    • Interest groups
    • Events

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Achievers if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want manager recognition.
Achievers review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Achievers or Freshservice better?
Neither clearly leads. Achievers starts at On request and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Achievers or Freshservice?
Achievers starts at On request and Freshservice at $19/month.
Does Achievers or Freshservice run on more platforms?
Achievers runs on Web, Ios, Android, Api. Freshservice runs on Web, Ios, Android.
What is Achievers best used for?
Achievers is most often used for employee recognition, rewards program, engagement measurement, culture building. Of those, employee recognition and rewards program are not what Freshservice is typically brought in for.
What can Achievers do that Freshservice cannot?
Achievers covers Peer-to-peer recognition, Manager recognition, Points-based rewards, Marketplace rewards. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Microsoft Teams, Slack, ISO27001, GDPR.
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