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Software · head to head

Achievers vs Dialpad Contact Center

Achievers logo

Achievers

Software

Recognize and reward employee success

From
On request
Rated
-
Full reviewWebsite
Dialpad Contact Center logo

Dialpad Contact Center

Software

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Achievers pricing is not published and requires a demo; Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • They diverge on capability: Achievers covers Peer-to-peer recognition, Dialpad Contact Center covers Voice Intelligence.

Where they differ

Only the attributes on which Achievers and Dialpad Contact Center actually diverge.

Attributes where Achievers and Dialpad Contact Center differ
AttributeAchieversDialpad Contact Center
Starting priceOn request$95/month
PlatformsWeb, Ios, Android, ApiWeb, Desktop, Ios, Android
Founded20022011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Achievers

  • Peer-to-peer recognition
  • Manager recognition
  • Points-based rewards
  • Marketplace rewards
  • Pulse surveys
  • Employee connections
  • Analytics dashboard
  • Values alignment

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Achievers

  • Employee recognitionnot Dialpad Contact Center
  • Rewards programnot Dialpad Contact Center
  • Engagement measurementnot Dialpad Contact Center
  • Culture buildingnot Dialpad Contact Center
  • Retention improvementnot Dialpad Contact Center

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Achievers
  • Routing and monitoring customer calls with live transcriptionnot Achievers

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Achievers

  • Pricing is not published and requires a demo
  • Aimed at mid-market and enterprise organisations rather than small teams
  • Sold as separate named modules, Recognize, Reward and Celebrate, so a full programme means more than one line on the quote

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Pricing, plan by plan

Achievers

On request
  • Recognize$undefined/month
    • Peer-to-peer recognition
    • Manager recognition
    • Points & rewards
  • Listen$undefined/month
    • Engagement surveys
    • Pulse surveys
    • Analytics
  • Connect$undefined/month
    • Employee connections
    • Interest groups
    • Events

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Which should you pick?

Choose Achievers if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want manager recognition.
Achievers review

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Questions people ask

Is Achievers or Dialpad Contact Center better?
Neither clearly leads. Achievers starts at On request and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Achievers or Dialpad Contact Center?
Achievers starts at On request and Dialpad Contact Center at $95/month.
Does Achievers or Dialpad Contact Center run on more platforms?
Achievers runs on Web, Ios, Android, Api. Dialpad Contact Center runs on Web, Desktop, Ios, Android.
What is Achievers best used for?
Achievers is most often used for employee recognition, rewards program, engagement measurement, culture building. Of those, employee recognition and rewards program are not what Dialpad Contact Center is typically brought in for.
What can Achievers do that Dialpad Contact Center cannot?
Achievers covers Peer-to-peer recognition, Manager recognition, Points-based rewards, Marketplace rewards. Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Both handle GDPR.
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