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Software · head to head

Achievers vs Salesforce Service Cloud

Achievers logo

Achievers

Software

Recognize and reward employee success

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Achievers pricing is not published and requires a demo; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Achievers covers Peer-to-peer recognition, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Achievers and Salesforce Service Cloud actually diverge.

Attributes where Achievers and Salesforce Service Cloud differ
AttributeAchieversSalesforce Service Cloud
Starting priceOn request$25/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20021999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Achievers

  • Peer-to-peer recognition
  • Manager recognition
  • Points-based rewards
  • Marketplace rewards
  • Pulse surveys
  • Employee connections
  • Analytics dashboard
  • Values alignment

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Achievers

  • Employee recognitionnot Salesforce Service Cloud
  • Rewards programnot Salesforce Service Cloud
  • Engagement measurementnot Salesforce Service Cloud
  • Culture buildingnot Salesforce Service Cloud
  • Retention improvementnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Achievers
  • Field servicenot Achievers
  • Self-service portalsnot Achievers
  • AI-powered supportnot Achievers

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Achievers

  • Pricing is not published and requires a demo
  • Aimed at mid-market and enterprise organisations rather than small teams
  • Sold as separate named modules, Recognize, Reward and Celebrate, so a full programme means more than one line on the quote

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Achievers

On request
  • Recognize$undefined/month
    • Peer-to-peer recognition
    • Manager recognition
    • Points & rewards
  • Listen$undefined/month
    • Engagement surveys
    • Pulse surveys
    • Analytics
  • Connect$undefined/month
    • Employee connections
    • Interest groups
    • Events

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Achievers if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want manager recognition.
Achievers review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Achievers or Salesforce Service Cloud better?
Neither clearly leads. Achievers starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Achievers or Salesforce Service Cloud?
Achievers starts at On request and Salesforce Service Cloud at $25/month.
Does Achievers or Salesforce Service Cloud run on more platforms?
Achievers runs on Web, Ios, Android, Api. Salesforce Service Cloud runs on Web, Ios, Android.
What is Achievers best used for?
Achievers is most often used for employee recognition, rewards program, engagement measurement, culture building. Of those, employee recognition and rewards program are not what Salesforce Service Cloud is typically brought in for.
What can Achievers do that Salesforce Service Cloud cannot?
Achievers covers Peer-to-peer recognition, Manager recognition, Points-based rewards, Marketplace rewards. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, ISO27001.
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