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Software · head to head

Achievers vs Jira Service Management

Achievers logo

Achievers

Software

Recognize and reward employee success

From
On request
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Achievers pricing is not published and requires a demo; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: Achievers covers Peer-to-peer recognition, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which Achievers and Jira Service Management actually diverge.

Attributes where Achievers and Jira Service Management differ
AttributeAchieversJira Service Management
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown), founded (2002).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Achievers

  • Peer-to-peer recognition
  • Manager recognition
  • Points-based rewards
  • Marketplace rewards
  • Pulse surveys
  • Employee connections
  • Analytics dashboard
  • Values alignment

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • Slack
  • ISO27001
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Achievers

  • Employee recognitionnot Jira Service Management
  • Rewards programnot Jira Service Management
  • Engagement measurementnot Jira Service Management
  • Culture buildingnot Jira Service Management
  • Retention improvementnot Jira Service Management

Jira Service Management

  • IT service managementnot Achievers
  • Incident responsenot Achievers
  • Change managementnot Achievers
  • Asset trackingnot Achievers

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Achievers

  • Pricing is not published and requires a demo
  • Aimed at mid-market and enterprise organisations rather than small teams
  • Sold as separate named modules, Recognize, Reward and Celebrate, so a full programme means more than one line on the quote

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Achievers

On request
  • Recognize$undefined/month
    • Peer-to-peer recognition
    • Manager recognition
    • Points & rewards
  • Listen$undefined/month
    • Engagement surveys
    • Pulse surveys
    • Analytics
  • Connect$undefined/month
    • Employee connections
    • Interest groups
    • Events

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Achievers if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want manager recognition.
Achievers review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Achievers or Jira Service Management better?
Neither clearly leads. Achievers starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Achievers or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for Achievers and Free for Jira Service Management.
Does Achievers or Jira Service Management run on more platforms?
Achievers runs on Web, Ios, Android, Api. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Achievers starts at On request.
What is Achievers best used for?
Achievers is most often used for employee recognition, rewards program, engagement measurement, culture building. Of those, employee recognition and rewards program are not what Jira Service Management is typically brought in for.
What can Achievers do that Jira Service Management cannot?
Achievers covers Peer-to-peer recognition, Manager recognition, Points-based rewards, Marketplace rewards. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Slack, ISO27001, GDPR.
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