Softwr

Live Chat · head to head

Gorgias vs Zendesk Chat

Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
Zendesk Chat logo

Zendesk Chat

Live Chat

Live chat software from Zendesk

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gorgias no published pricing; customers must sign up or contact sales; Zendesk Chat enterprise plan requires custom pricing quote
  • They diverge on capability: Gorgias covers Omnichannel inbox, Zendesk Chat covers Web messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gorgias and Zendesk Chat actually diverge.

Attributes where Gorgias and Zendesk Chat differ
AttributeGorgiasZendesk Chat
Starting price$10/month$19/month
Pricing modelusage-basedsubscription
Founded20152007

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • BigCommerce
  • Magento

Only in Zendesk Chat

  • Web messaging
  • Mobile messaging
  • Chatbots
  • Proactive chat
  • Analytics
  • Triggers
  • Zendesk Support
  • Salesforce

Both cover

  • Shopify
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • Customer helpdesk automationnot Zendesk Chat
  • Omnichannel customer supportnot Zendesk Chat
  • AI-powered conversation resolutionnot Zendesk Chat

Zendesk Chat

  • Customer support team managementnot Gorgias
  • Multi-channel messagingnot Gorgias
  • AI-powered contact centersnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

Zendesk Chat

  • Enterprise plan requires custom pricing quote
  • AI agent usage beyond plan allowance billed separately

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Zendesk Chat

$19/month
  • Support Team$19/month
    • Email ticketing
    • Routing and analytics
    • Pre-written responses
  • Suite Team$55/month
    • All Support features
    • AI Agents
    • Knowledge Base
  • Suite Professional$115/month
    • Suite Team features
    • Admin Copilot
    • App Builder

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose Zendesk Chat if

  • You need web messaging.
  • You work on Web, Ios, Android.
  • You also want mobile messaging.
Zendesk Chat review

Questions people ask

Is Gorgias or Zendesk Chat better?
Neither clearly leads. Gorgias starts at $10/month and Zendesk Chat at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Zendesk Chat?
Gorgias starts at $10/month and Zendesk Chat at $19/month.
Does Gorgias or Zendesk Chat run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Gorgias best used for?
Gorgias is most often used for customer helpdesk automation, omnichannel customer support, ai-powered conversation resolution. Of those, customer helpdesk automation and omnichannel customer support are not what Zendesk Chat is typically brought in for.
What can Gorgias do that Zendesk Chat cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Zendesk Chat covers Web messaging, Mobile messaging, Chatbots, Proactive chat. Both handle Shopify, SOC2, GDPR, Web support.

Answered from the vendors’ own pages

Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
Zendesk Chat: Can Messaging be used for live, session-based conversations or asynchronous chats?

Both. Messaging supports real-time sessions for fast help as well as ongoing asynchronous conversations, so customers can chat at their own pace and agents stay flexible.

Source
Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
Zendesk Chat: Do agents need a separate tool or tab to use Messaging?

No. Messaging is built right into the Zendesk Agent Workspace, so agents can manage conversations seamlessly without switching tools or tabs.

Source
Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
Zendesk Chat: How do I know if my AI agents are handling my tickets effectively?

Zendesk QA automatically reviews all conversations, enabling performance tracking and continuous improvement of AI and agent support.

Source
Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
Zendesk Chat: Once I build an AI agent, can I deploy it across more than one social channel?

Yes. Build your AI Agent once and deploy it to web, mobile, and social messaging channels like WhatsApp, Facebook, and more.

Source
Zendesk Chat: Why should I switch from legacy live chat to Messaging?

Messaging enables users to replicate and enhance live chat experiences by leveraging AI agents and omnichannel routing capabilities.

Source
Zendesk Chat: Can I build something custom or go beyond the out-of-the-box experience?

Absolutely. With access to the Zendesk messaging platform, you can create fully custom experiences that fit your unique business needs.

Source
Share

Related pages

More on Gorgias

More on Zendesk Chat

Keep looking

Other head to heads