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Field Service · head to head

IFS Ultimo EAM vs Zuper

IFS Ultimo EAM logo

IFS Ultimo EAM

Field Service

Dutch enterprise asset management with role-based user tiers, now sold inside the IFS portfolio

From
On request
Rated
-
Full reviewWebsite
Zuper logo

Zuper

Field Service

Field service management with an API-first architecture and heavy integration surface

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: IFS Ultimo EAM iFS sells two overlapping EAM products, Ultimo and IFS Cloud EAM, and a buyer signing a multi-year term is depending on the vendor funding both roadmaps at current levels.; Zuper zuper publishes no pricing at all, and third-party reports span 50 to 150 US dollars per user per month, so you cannot even estimate a budget without a sales conversation.
  • They diverge on capability: IFS Ultimo EAM covers Three user licence types, Zuper covers Work order management.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which IFS Ultimo EAM and Zuper actually diverge.

Attributes where IFS Ultimo EAM and Zuper differ
AttributeIFS Ultimo EAMZuper

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IFS Ultimo EAM

  • Three user licence types
  • Industry solutions
  • Safety and compliance
  • Mobile maintenance
  • Spare parts management
  • Contractor management
  • Fleet management module
  • Condition-based triggers

Only in Zuper

  • Work order management
  • Intelligent dispatch
  • Technician mobile
  • Inventory
  • Job costing
  • Open API and webhooks
  • AI agents
  • Customer portal

What people use each for

The jobs each tool is most often brought in to do.

IFS Ultimo EAM

  • A hospital where hundreds of ward staff must report faults but only the estates planners need full maintenance functionalitynot Zuper
  • A manufacturer needing permits to work and lockout-tagout tied to the same work order as the maintenance tasknot Zuper
  • A public transport operator managing vehicle maintenance and depot facilities in one system rather than twonot Zuper
  • A mid-sized European site that wants an EAM configured for its industry in weeks rather than a blank platform implementationnot Zuper

Zuper

  • A service business whose customer records already live in Salesforce or HubSpot wants field execution underneath rather than a platform that insists on owning the customer.not IFS Ultimo EAM
  • A solar or utility contractor needs work orders driven by an external asset or billing system through an API rather than entered by a dispatcher.not IFS Ultimo EAM
  • A multi-location or franchise operation needs consistent job workflows and reporting across sites with an existing enterprise finance system to feed.not IFS Ultimo EAM
  • A support organisation already running Zendesk or Freshdesk wants field visits raised from tickets and closed back into them without a middleware project.not IFS Ultimo EAM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IFS Ultimo EAM

  • IFS sells two overlapping EAM products, Ultimo and IFS Cloud EAM, and a buyer signing a multi-year term is depending on the vendor funding both roadmaps at current levels.
  • IFS does not publish list pricing for Ultimo, so the widely quoted entry figures come from third-party review sites rather than the vendor and should not be used to build a budget.
  • Strength is concentrated in Europe, and organisations needing local-language support, partners and implementation resource in North America or Asia will find the channel much thinner.
  • The industry solution templates that accelerate go-live also encode assumptions, and organisations whose processes differ from the template spend the saved time on reconfiguration instead.
  • Reporting and analytics beyond the standard set generally push customers to Power BI, so plan for a separate business intelligence licence and the modelling work behind it.

Zuper

  • Zuper publishes no pricing at all, and third-party reports span 50 to 150 US dollars per user per month, so you cannot even estimate a budget without a sales conversation.
  • At the reported rates it costs several times a Jobber or Housecall Pro seat, which makes it hard to justify for a small contractor who will use a fraction of the configuration surface.
  • The flexibility that makes it a good execution layer means it needs configuring: custom statuses, forms and workflow rules are strengths for a business with an operations analyst and a burden for one without.
  • Accounting is integration-only and the finance depth is thin next to platforms with native ledgers, so complex tax, multi-entity or progress billing scenarios push work back into the ERP.
  • It is a younger and smaller vendor than ServiceTitan or FieldEdge with a correspondingly thinner partner and implementation network, so if you need local implementation help outside the main markets you may be dealing directly with the vendor or doing it yourself.

Pricing, plan by plan

IFS Ultimo EAM

On request
  • IFS Ultimo EAM$undefined/month
    • Priced per user with Self-Service, Light and Full tiers at different rates
    • Price per user does not change with the number of industry solutions enabled
    • Cloud subscription is the standard route; on-premise is legacy

Zuper

On request
  • Starter$undefined/month
    • Core work orders, scheduling and mobile app
    • Standard integrations
    • Priced per user on application
  • Growth$undefined/month
    • Adds inventory, job costing and advanced workflows
    • Quoted on application
  • Enterprise$undefined/month
    • Custom workflows, API access at scale and dedicated support
    • Quoted on application, typically with an annual commitment

Which should you pick?

Choose IFS Ultimo EAM if

  • You need three user licence types.
  • You work on Web, iOS, Android.
  • You also want industry solutions.
IFS Ultimo EAM review

Choose Zuper if

  • You need work order management.
  • You work on Web, iOS, Android.
  • You also want intelligent dispatch.
Zuper review

Questions people ask

Is IFS Ultimo EAM or Zuper better?
Neither clearly leads. IFS Ultimo EAM starts at On request and Zuper at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IFS Ultimo EAM or Zuper?
IFS Ultimo EAM starts at On request and Zuper at On request.
Does IFS Ultimo EAM or Zuper run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is IFS Ultimo EAM best used for?
IFS Ultimo EAM is most often used for a hospital where hundreds of ward staff must report faults but only the estates planners need full maintenance functionality, a manufacturer needing permits to work and lockout-tagout tied to the same work order as the maintenance task, a public transport operator managing vehicle maintenance and depot facilities in one system rather than two, a mid-sized european site that wants an eam configured for its industry in weeks rather than a blank platform implementation. Of those, a hospital where hundreds of ward staff must report faults but only the estates planners need full maintenance functionality and a manufacturer needing permits to work and lockout-tagout tied to the same work order as the maintenance task are not what Zuper is typically brought in for.
What can IFS Ultimo EAM do that Zuper cannot?
IFS Ultimo EAM covers Three user licence types, Industry solutions, Safety and compliance, Mobile maintenance. Zuper covers Work order management, Intelligent dispatch, Technician mobile, Inventory.

Answered from the vendors’ own pages

IFS Ultimo EAM: Is Ultimo still sold separately from IFS Cloud EAM?

Yes. IFS positions Ultimo at the mid-market and IFS Cloud EAM at large enterprises, and sells both.

Zuper: How much does Zuper cost?

It is not published. Independent reports put it roughly between 50 and 150 US dollars per user per month depending on tier and volume, usually on an annual commitment.

IFS Ultimo EAM: How does the user licensing work?

Three tiers: Self-Service for request and view, Light for occasional use, Full for planners and managers. Rates differ per tier.

Zuper: Can Zuper run under Salesforce or HubSpot?

Yes, that is one of its main positions. It integrates as a field execution layer rather than requiring you to move the customer record.

IFS Ultimo EAM: Does enabling more industry solutions cost more per user?

No. The per-user price stays the same regardless of how many industry solutions you select.

Zuper: Does it work offline?

The technician mobile app is built to capture work offline and sync when connectivity returns.

IFS Ultimo EAM: Is on-premise still available?

Cloud subscription is the route IFS sells. On-premise exists in the installed base but is not the direction of travel.

Zuper: Is Zuper suitable for a five person contractor?

Usually not on cost. At the reported per-seat rates, Jobber or Housecall Pro deliver the same day-to-day job flow far cheaper.

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