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Vonage vs Aircall

Vonage logo

Vonage

Software

Communications API platform for messaging and voice

From
On request
Rated
-
Full reviewWebsite
Aircall logo

Aircall

Software

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Vonage mMS pricing not published publicly, requires sales team quote; Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • They diverge on capability: Vonage covers SMS messaging, Aircall covers Cloud phone.

Where they differ

Only the attributes on which Vonage and Aircall actually diverge.

Attributes where Vonage and Aircall differ
AttributeVonageAircall
Starting priceOn request$30/month
Pricing modelusage-basedUnknown
PlatformsAPIWeb, Ios, Android, Desktop
Founded20022014

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Vonage

  • SMS messaging
  • Voice API
  • Video API
  • Number management
  • Slack
  • AWS
  • Azure
  • Mobile support

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Analytics
  • Call recording
  • Integrations
  • HubSpot

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Vonage

  • Customer engagementnot Aircall
  • Lead generationnot Aircall
  • Customer supportnot Aircall
  • Sales automationnot Aircall

Aircall

  • Cloud phone system for sales and support teamsnot Vonage
  • Call routing, IVR and shared numbersnot Vonage
  • Logging calls against CRM records through integrationsnot Vonage
  • Power dialling outbound lists on the Professional tiernot Vonage
  • SMS and MMS alongside voicenot Vonage

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Vonage

  • MMS pricing not published publicly, requires sales team quote
  • International SMS rates can exceed $1.00 per message in some markets
  • Smaller developer ecosystem compared to Twilio

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Pricing, plan by plan

Vonage

On request
  • Pay-as-you-go$0.05/month
    • SMS and voice
    • No monthly commitment
  • Starter$100/month
    • Volume discounts
    • Premium support
  • Enterprise$undefined/month
    • Custom pricing
    • Dedicated team

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Which should you pick?

Choose Vonage if

  • You need sms messaging.
  • You work on API.
  • You also want voice api.
Vonage review

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Questions people ask

Is Vonage or Aircall better?
Neither clearly leads. Vonage starts at On request and Aircall at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Vonage or Aircall?
Vonage starts at On request and Aircall at $30/month.
Does Vonage or Aircall run on more platforms?
Vonage runs on API. Aircall runs on Web, Ios, Android, Desktop.
What is Vonage best used for?
Vonage is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Aircall is typically brought in for.
What can Vonage do that Aircall cannot?
Vonage covers SMS messaging, Voice API, Video API, Number management. Aircall covers Cloud phone, IVR, Call routing, Power dialer. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Vonage: How much does Vonage SMS cost?

Vonage SMS API costs $0.00809 per outbound message and $0.00649 per inbound message in the US. There is no monthly minimum. Virtual phone numbers cost around $4.18 per month.

Source
Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Vonage: What is Vonage Voice API pricing?

Voice API charges $0.00798/minute for US domestic calls. You pay per minute for calls made and received via the API.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Vonage: How does Vonage compare to Twilio for SMS?

Vonage charges $0.00809 per SMS versus Twilio at $0.0083. Vonage is marginally cheaper for SMS-heavy workloads, while Twilio offers better developer experience and broader channel support.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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