Live Chat & Chatbots · head to head
Verloop.io vs Google Dialogflow
Verloop.io
Live Chat & Chatbots
Conversational AI platform for customer support automation
- From
- Free
- Rated
- -
Google Dialogflow
Live Chat & Chatbots
Google's conversational AI platform
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult; Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.
- They diverge on capability: Verloop.io covers NLP-powered chatbot, Google Dialogflow covers NLU and NLG.
Where they differ
Only the attributes on which Verloop.io and Google Dialogflow actually diverge.
| Attribute | Verloop.io | Google Dialogflow |
|---|---|---|
| Pricing model | Unknown | usage-based |
| Platforms | Web, Mobile, Messenger, WhatsApp, Instagram | Web, Mobile, Messaging apps, Voice assistants |
| Founded | 2015 | 1998 |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Verloop.io
- NLP-powered chatbot
- Voice bot support
- Live agent handoff
- Sentiment analysis
- Salesforce
- Zendesk
- Freshdesk
Only in Google Dialogflow
- NLU and NLG
- Integration with Google services
- Webhooks
- Google Cloud
- Telegram
- Mobile support
- Messaging apps support
Both cover
- Multi-language support
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Verloop.io
- Customer support automationnot Google Dialogflow
- Lead qualificationnot Google Dialogflow
- FAQ automationnot Google Dialogflow
- Appointment bookingnot Google Dialogflow
Google Dialogflow
- Customer engagementnot Verloop.io
- Lead generationnot Verloop.io
- Customer supportnot Verloop.io
- Sales automationnot Verloop.io
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Verloop.io
- Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
- Limited documentation for advanced use cases and customization
- WhatsApp integration requires additional Meta API costs
Google Dialogflow
- Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.
Pricing, plan by plan
Verloop.io
Free- StarterFree
- 500 chats
- Business$49/month
- Enterprise$699/month
Google Dialogflow
Free- Free TierFree
- 100 requests/day
- Basic NLU
- Standard$0.005/month
- Pay per request
- Advanced features
- Enterprise$undefined/month
- Custom SLAs
- Dedicated support
Which should you pick?
Choose Verloop.io if
- You need nlp-powered chatbot.
- You want to start without paying.
- You work on Web, Mobile, Messenger, WhatsApp, Instagram.
- You also want voice bot support.
Choose Google Dialogflow if
- You need nlu and nlg.
- You want to start without paying.
- You work on Web, Mobile, Messaging apps, Voice assistants.
- You also want integration with google services.
Questions people ask
- Is Verloop.io or Google Dialogflow better?
- Neither clearly leads. Verloop.io starts at Free and Google Dialogflow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Verloop.io or Google Dialogflow?
- Verloop.io starts at Free and Google Dialogflow at Free.
- Does Verloop.io or Google Dialogflow run on more platforms?
- Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram. Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants.
- Can I use Verloop.io for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Verloop.io best used for?
- Verloop.io is most often used for customer support automation, lead qualification, faq automation, appointment booking. Of those, customer support automation and lead qualification are not what Google Dialogflow is typically brought in for.
- What can Verloop.io do that Google Dialogflow cannot?
- Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Sentiment analysis. Google Dialogflow covers NLU and NLG, Integration with Google services, Webhooks, Google Cloud. Both handle Multi-language support, Slack, Web support.
Answered from the vendors’ own pages
Verloop.io: Does Verloop.io offer a free tier?
Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.
SourceVerloop.io: What channels does it support?
Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.
SourceVerloop.io: How many languages does it support?
The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.
SourceVerloop.io: What integrations are available?
Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.
Source