Softwr

CRM · head to head

Twenty vs Salesforce

Twenty logo

Twenty

CRM

Open-source CRM platform for technical teams at AI speed

From
Free
Rated
-
Full reviewWebsite
Salesforce logo

Salesforce

CRM

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Twenty has a free tier, so it costs nothing to try first.
  • Each has a real cost: Twenty requires technical expertise to customize and maintain compared to no-code CRM platforms; Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually
  • They diverge on capability: Twenty covers Open-Source Framework, Salesforce covers Contact management.

Where they differ

Only the attributes on which Twenty and Salesforce actually diverge.

Attributes where Twenty and Salesforce differ
AttributeTwentySalesforce
Starting priceFree$25/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Self-hostedWeb, Ios, Android, Api
FoundedUnknown1999

Identical on both: user rating (Not yet rated), category (CRM).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Twenty

  • Open-Source Framework
  • Custom Database Objects
  • Multiple View Types
  • AI Integration
  • Workflow Engine
  • Data Migration
  • API Access
  • Multi-Language Support

Only in Salesforce

  • Contact management
  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange

What people use each for

The jobs each tool is most often brought in to do.

Twenty

  • Building custom CRM solutions for complex business processesnot Salesforce
  • Migrating from Salesforce or HubSpot while maintaining data ownershipnot Salesforce
  • Technical teams needing TypeScript-based customizationnot Salesforce
  • Organizations requiring self-hosted or air-gapped deploymentsnot Salesforce
  • Enterprises combining CRM with AI-powered workflowsnot Salesforce

Salesforce

  • Sales managementnot Twenty
  • Customer servicenot Twenty
  • Marketing automationnot Twenty
  • Lead generationnot Twenty
  • Analytics & reportingnot Twenty

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Twenty

  • Requires technical expertise to customize and maintain compared to no-code CRM platforms
  • Self-hosting increases operational overhead and infrastructure costs
  • Limited ecosystem of pre-built integrations compared to Salesforce
  • Smaller community and third-party extension library than established CRMs
  • Enterprise plan requires custom negotiation with no transparent pricing

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Pricing, plan by plan

Twenty

Free
  • Pro$9/month
    • Full customization
    • Custom apps
    • AI Agents
  • Organization$19/month
    • Everything in Pro
    • Row-level permissions
    • SAML and OIDC SSO
  • Enterprise$null/year
    • Everything in Organization
    • Single-tenant isolation
    • IP allow-listing

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Which should you pick?

Choose Twenty if

  • You need open-source framework.
  • You want to start without paying.
  • You work on Web, Self-hosted.
  • You also want custom database objects.
Twenty review

Choose Salesforce if

  • You need contact management.
  • You work on Web, Ios, Android, Api.
  • You also want opportunity management.
Salesforce review

Questions people ask

Is Twenty or Salesforce better?
Neither clearly leads. Twenty starts at Free and Salesforce at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Twenty or Salesforce?
Twenty has a free tier; the other does not. Paid plans start at Free for Twenty and $25/month for Salesforce.
Does Twenty or Salesforce run on more platforms?
Twenty runs on Web, Self-hosted. Salesforce runs on Web, Ios, Android, Api.
Can I use Twenty for free?
Yes. Twenty has a free tier, so you can try it without paying. Salesforce starts at $25/month.
What is Twenty best used for?
Twenty is most often used for building custom crm solutions for complex business processes, migrating from salesforce or hubspot while maintaining data ownership, technical teams needing typescript-based customization, organizations requiring self-hosted or air-gapped deployments. Of those, building custom crm solutions for complex business processes and migrating from salesforce or hubspot while maintaining data ownership are not what Salesforce is typically brought in for.
What can Twenty do that Salesforce cannot?
Twenty covers Open-Source Framework, Custom Database Objects, Multiple View Types, AI Integration. Salesforce covers Contact management, Opportunity management, Lead management, Reports & dashboards.

Answered from the vendors’ own pages

Twenty: Is Twenty free or paid?

Twenty offers a 30-day free trial without credit card. Cloud plans start at $9 per user per month (Pro) when billed annually, with Organization plan at $19 per user per month.

Source
Twenty: Can I migrate data from Salesforce or HubSpot?

Yes, Twenty supports CSV and API-based migration from Salesforce and HubSpot, with support for 50,000+ records.

Source
Twenty: What programming languages does Twenty support?

Twenty is built with TypeScript and provides a TypeScript-based Apps framework for creating custom extensions.

Source
Twenty: How long does enterprise deployment take?

Enterprise deployment typically takes 1-2 weeks with Onboarding Packs or certified partners.

Source
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