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Travel · head to head

myCWT vs ThinkReservations

myCWT logo

myCWT

Travel

Corporate travel booking and traveller care platform from CWT

From
On request
Rated
-
Full reviewWebsite
ThinkReservations logo

ThinkReservations

Travel

Property management and booking system for North American inns, B&Bs and small hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: myCWT pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.; ThinkReservations no pricing is published anywhere, so you cannot compare it against Cloudbeds or Little Hotelier without first sitting through a sales call and extracting a quote.
  • They diverge on capability: myCWT covers Online booking tool, ThinkReservations covers Reservation calendar.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which myCWT and ThinkReservations actually diverge.

Attributes where myCWT and ThinkReservations differ
AttributemyCWTThinkReservations
PlatformsWeb, iOS, AndroidWeb

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in myCWT

  • Online booking tool
  • Mobile itinerary and check in
  • Hotel programme content
  • Duty of care tracking
  • Approval workflows
  • Unused ticket management
  • Reporting and analytics
  • Expense handoff

Only in ThinkReservations

  • Reservation calendar
  • Direct booking engine
  • Channel management
  • Integrated payments
  • Yield rules
  • Reporting

What people use each for

The jobs each tool is most often brought in to do.

myCWT

  • A multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreementsnot ThinkReservations
  • An organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellorsnot ThinkReservations
  • A company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the factnot ThinkReservations
  • A business standardising traveller tracking and incident messaging for security and insurance obligationsnot ThinkReservations

ThinkReservations

  • A fourteen room inn moving off a spreadsheet and a phone diary that needs breakfast counts and minimum stay rules handled nativelynot myCWT
  • A B&B selling gift certificates and packages that wants them redeemable in the same system that takes the bookingnot myCWT
  • An owner of three small New England properties wanting one login and consolidated occupancy reportingnot myCWT
  • A campground or cabin operator needing nightly and multi-night rules plus OTA distribution without buying a separate channel managernot myCWT

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

myCWT

  • Pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.
  • myCWT cannot be licensed as software on its own, so a buyer who likes the tool but wants a different servicing partner has no route to it.
  • CWT was acquired by Amex Global Business Travel, with the deal closing in July 2025, leaving genuine uncertainty about whether the myCWT platform survives long term alongside Amex GBT's own Egencia and Neo tools.
  • Hotel content is anchored on the CWT programme, so clients with strong direct hotel relationships often find their own negotiated rates displayed inconsistently against programme rates.
  • The consumer facing app trails mainstream booking apps on search speed and content breadth, which suppresses online adoption and therefore raises the average transaction cost of the programme.

ThinkReservations

  • No pricing is published anywhere, so you cannot compare it against Cloudbeds or Little Hotelier without first sitting through a sales call and extracting a quote.
  • The product is built for North American operations, so European tax handling, guest registration requirements and local OTA mix are not supported and it is effectively unsellable outside the region.
  • There is no revenue management or dynamic pricing, so rates rely on manual seasonal and day of week rules that go stale unless someone actively maintains them.
  • Payment processing is bundled, which is convenient but means the effective card rate is negotiated inside a software deal rather than shopped separately, and operators rarely check it against a standalone merchant account.
  • There is no native point of sale, spa or restaurant module, so an inn with a dining room runs a second system and reconciles revenue by hand.

Pricing, plan by plan

myCWT

On request
  • myCWT within a CWT travel programme$undefined/year
    • Priced as transaction fees per booking, not per user
    • Online booking fee is materially lower than an agent touched booking fee
    • After hours, offline and complex ticketing surcharges are common

ThinkReservations

On request
  • ThinkReservations$undefined/month
    • Property management system
    • Direct booking engine
    • Channel management to major OTAs

Which should you pick?

Choose myCWT if

  • You need online booking tool.
  • You work on Web, iOS, Android.
  • You also want mobile itinerary and check in.
myCWT review

Choose ThinkReservations if

  • You need reservation calendar.
  • You also want direct booking engine.
ThinkReservations review

Questions people ask

Is myCWT or ThinkReservations better?
Neither clearly leads. myCWT starts at On request and ThinkReservations at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, myCWT or ThinkReservations?
myCWT starts at On request and ThinkReservations at On request.
Does myCWT or ThinkReservations run on more platforms?
myCWT runs on Web, iOS, Android. ThinkReservations runs on Web.
What is myCWT best used for?
myCWT is most often used for a multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements, an organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors, a company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the fact, a business standardising traveller tracking and incident messaging for security and insurance obligations. Of those, a multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements and an organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors are not what ThinkReservations is typically brought in for.
What can myCWT do that ThinkReservations cannot?
myCWT covers Online booking tool, Mobile itinerary and check in, Hotel programme content, Duty of care tracking. ThinkReservations covers Reservation calendar, Direct booking engine, Channel management, Integrated payments.

Answered from the vendors’ own pages

myCWT: Can I buy myCWT without using CWT as my travel agency?

No. It is delivered as part of a CWT managed travel contract and is not licensed separately.

ThinkReservations: How much does ThinkReservations cost?

It is not published. Pricing is quoted per property, generally scaled by room count, after a sales conversation.

myCWT: What actually drives the cost?

Transaction fees. The gap between an online booking fee and an agent touched fee is the single biggest lever, so measure your likely online adoption before comparing quotes.

ThinkReservations: Is the channel manager an extra subscription?

No. OTA connectivity is part of the platform rather than a separately priced module, which is the main saving against a PMS plus channel manager pairing.

myCWT: Does the Amex GBT acquisition affect the platform?

It creates roadmap risk. Amex GBT completed the CWT acquisition in July 2025 and already runs Egencia and Neo, so ask for written platform commitments across the contract term.

ThinkReservations: Does it work outside the United States?

In practice no. Tax, payments and support are built around North America.

ThinkReservations: Can it handle more than one property?

Yes, small portfolios are supported, but it is designed for a handful of properties rather than dozens.

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