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Travel · head to head

Hopper vs myCWT

Hopper logo

Hopper

Travel

Travel booking app known for price prediction and paid Price Freeze and cancellation add-ons

From
Free
Rated
-
Full reviewWebsite
myCWT logo

myCWT

Travel

Corporate travel booking and traveller care platform from CWT

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Hopper has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hopper add-on products like Price Freeze and Cancel for Any Reason are priced to be a meaningfully profitable part of the business, and taking them on every booking can offset much of what the price prediction tool is meant to save.; myCWT pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.
  • They diverge on capability: Hopper covers Price prediction, myCWT covers Online booking tool.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Hopper and myCWT actually diverge.

Attributes where Hopper and myCWT differ
AttributeHoppermyCWT
Starting priceFreeOn request
Pricing modelFree to book, paid add-ons for price freezing and cancellation flexibilityquote
Free tierYesNo
PlatformsiOS, AndroidWeb, iOS, Android

Identical on both: user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hopper

  • Price prediction
  • Price Freeze
  • Cancel/Change for Any Reason
  • Price alerts
  • Hopper Homes and Car
  • Carrot Cash

Only in myCWT

  • Online booking tool
  • Mobile itinerary and check in
  • Hotel programme content
  • Duty of care tracking
  • Approval workflows
  • Unused ticket management
  • Reporting and analytics
  • Expense handoff

What people use each for

The jobs each tool is most often brought in to do.

Hopper

  • A traveller wanting data-driven guidance on whether to book now or wait for a lower pricenot myCWT
  • Someone wanting to lock in a fare for a few days while confirming travel plans without fully committingnot myCWT
  • A traveller who wants flexible cancellation on an otherwise restrictive farenot myCWT
  • Someone comparing predicted price trends before choosing travel datesnot myCWT

myCWT

  • A multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreementsnot Hopper
  • An organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellorsnot Hopper
  • A company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the factnot Hopper
  • A business standardising traveller tracking and incident messaging for security and insurance obligationsnot Hopper

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hopper

  • Add-on products like Price Freeze and Cancel for Any Reason are priced to be a meaningfully profitable part of the business, and taking them on every booking can offset much of what the price prediction tool is meant to save.
  • Price predictions are probabilistic and can be wrong, so buy-or-wait guidance is not a guarantee that a price will actually move as predicted.
  • The prominent placement of paid add-ons during checkout has drawn criticism as pressuring users into purchases they may not need for every trip.
  • Customer service for booking issues has been a recurring complaint, particularly for itinerary changes on cancel or change protected bookings.
  • Hopper's own Carrot Cash rewards currency is only redeemable within the app, so it has no value outside future Hopper bookings.

myCWT

  • Pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.
  • myCWT cannot be licensed as software on its own, so a buyer who likes the tool but wants a different servicing partner has no route to it.
  • CWT was acquired by Amex Global Business Travel, with the deal closing in July 2025, leaving genuine uncertainty about whether the myCWT platform survives long term alongside Amex GBT's own Egencia and Neo tools.
  • Hotel content is anchored on the CWT programme, so clients with strong direct hotel relationships often find their own negotiated rates displayed inconsistently against programme rates.
  • The consumer facing app trails mainstream booking apps on search speed and content breadth, which suppresses online adoption and therefore raises the average transaction cost of the programme.

Pricing, plan by plan

Hopper

Free
  • Standard bookingFree
    • No fee beyond the fare or room price itself
  • Price Freeze$undefined/per booking
    • Fee varies by fare and freeze duration, charged in addition to the eventual ticket price
  • Cancel/Change for Any Reason$undefined/per booking
    • Add-on fee charged at checkout, priced as a percentage or flat amount depending on the fare

myCWT

On request
  • myCWT within a CWT travel programme$undefined/year
    • Priced as transaction fees per booking, not per user
    • Online booking fee is materially lower than an agent touched booking fee
    • After hours, offline and complex ticketing surcharges are common

Which should you pick?

Choose Hopper if

  • You need price prediction.
  • You want to start without paying.
  • You work on iOS, Android.
  • You also want price freeze.
Hopper review

Choose myCWT if

  • You need online booking tool.
  • You work on Web, iOS, Android.
  • You also want mobile itinerary and check in.
myCWT review

Questions people ask

Is Hopper or myCWT better?
Neither clearly leads. Hopper starts at Free and myCWT at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hopper or myCWT?
Hopper has a free tier; the other does not. Paid plans start at Free for Hopper and On request for myCWT.
Does Hopper or myCWT run on more platforms?
Hopper runs on iOS, Android. myCWT runs on Web, iOS, Android.
Can I use Hopper for free?
Yes. Hopper has a free tier, so you can try it without paying. myCWT starts at On request.
What is Hopper best used for?
Hopper is most often used for a traveller wanting data-driven guidance on whether to book now or wait for a lower price, someone wanting to lock in a fare for a few days while confirming travel plans without fully committing, a traveller who wants flexible cancellation on an otherwise restrictive fare, someone comparing predicted price trends before choosing travel dates. Of those, a traveller wanting data-driven guidance on whether to book now or wait for a lower price and someone wanting to lock in a fare for a few days while confirming travel plans without fully committing are not what myCWT is typically brought in for.
What can Hopper do that myCWT cannot?
Hopper covers Price prediction, Price Freeze, Cancel/Change for Any Reason, Price alerts. myCWT covers Online booking tool, Mobile itinerary and check in, Hotel programme content, Duty of care tracking.

Answered from the vendors’ own pages

Hopper: Is Hopper free to use for searching and booking?

Yes, the base booking has no extra fee; Price Freeze and cancellation flexibility are separate paid add-ons.

myCWT: Can I buy myCWT without using CWT as my travel agency?

No. It is delivered as part of a CWT managed travel contract and is not licensed separately.

Hopper: How accurate is Hopper's price prediction?

It is based on historical fare data and gives a probability-based recommendation, not a guarantee; predictions can be wrong.

myCWT: What actually drives the cost?

Transaction fees. The gap between an online booking fee and an agent touched fee is the single biggest lever, so measure your likely online adoption before comparing quotes.

Hopper: What does Price Freeze actually do?

It locks a displayed price for a fee for a set number of days, letting you decide later without committing to the full purchase immediately.

myCWT: Does the Amex GBT acquisition affect the platform?

It creates roadmap risk. Amex GBT completed the CWT acquisition in July 2025 and already runs Egencia and Neo, so ask for written platform commitments across the contract term.

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