Live Chat & Chatbots · head to head
tawk.to vs Ada
Ada
Live Chat & Chatbots
Conversational AI platform powered by machine learning
- From
- Free
- Rated
- -
The short version
- Each has a real cost: tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan; Ada pricing is not published anywhere and requires a sales conversation
- They diverge on capability: tawk.to covers Live chat, Ada covers Conversational AI.
Where they differ
Only the attributes on which tawk.to and Ada actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in tawk.to
- Live chat
- Ticketing
- Knowledge base
- CRM
- Video chat
- Screen sharing
- WordPress
- Shopify
Only in Ada
- Conversational AI
- Automatic resolution
- Multi-language support
- Analytics
- Salesforce
- Zendesk
- Slack
- API
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
tawk.to
- Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Ada
Ada
- AI agents resolving customer queries over chat, voice and emailnot tawk.to
- Deflecting repetitive contacts before they reach an agentnot tawk.to
- Automating multi-step actions such as order lookups and returnsnot tawk.to
- Multilingual support across a global customer basenot tawk.to
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
tawk.to
- Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
- Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
- Human staffed chat agents are billed at $1/hour as a separate add-on
Ada
- Pricing is not published anywhere and requires a sales conversation
- Sold to enterprises rather than to small support teams
Pricing, plan by plan
tawk.to
Free- Free ForeverFree
- Unlimited agents
- Unlimited history
- Mobile apps
- Hired Agent$1/hour
- Professional agents
- 24/7 coverage
- Quality assured
- Remove Branding$19/month
- White label
- Custom branding
Ada
Free- FreeFree
- Basic chatbot
- Single language
- Growth$100/month
- Advanced AI
- Multi-language
- Scale$undefined/month
- Enterprise features
- Dedicated support
Which should you pick?
Choose tawk.to if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android, Windows, Mac.
- You also want ticketing.
Choose Ada if
- You need conversational ai.
- You want to start without paying.
- You work on Web, Mobile, SMS, Messaging apps.
- You also want automatic resolution.
Questions people ask
- Is tawk.to or Ada better?
- Neither clearly leads. tawk.to starts at Free and Ada at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, tawk.to or Ada?
- tawk.to starts at Free and Ada at Free.
- Does tawk.to or Ada run on more platforms?
- tawk.to runs on Web, Ios, Android, Windows, Mac. Ada runs on Web, Mobile, SMS, Messaging apps.
- Can I use tawk.to for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is tawk.to best used for?
- tawk.to is most often used for budget-conscious sites wanting free core live chat and paying only for specific add-ons like ai or staffed agents. Of those, budget-conscious sites wanting free core live chat and paying only for specific add-ons like ai or staffed agents is not what Ada is typically brought in for.
- What can tawk.to do that Ada cannot?
- tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Both handle Web support.