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Resy vs SpotOn

Resy logo

Resy

Software

Premium reservation platform for restaurants

From
$289/month
Rated
-
Full reviewWebsite
SpotOn logo

SpotOn

Software

Restaurant tech that works as hard as you

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Resy platform & Essential tier (289 USD/month) lacks advanced analytics and POS integrations (Premium required); SpotOn credit card processing issues with handheld devices reported by users
  • They diverge on capability: Resy covers Online reservations, SpotOn covers Cloud POS.

Where they differ

Only the attributes on which Resy and SpotOn actually diverge.

Attributes where Resy and SpotOn differ
AttributeResySpotOn
Starting price$289/monthOn request
PlatformsWebWeb, iOS, Android
Founded20142017

Identical on both: pricing model (Unknown), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Resy

  • Online reservations
  • Table optimization
  • Guest CRM
  • Waitlist
  • Marketing
  • AmEx integration
  • Toast
  • Square

Only in SpotOn

  • Cloud POS
  • Online ordering
  • Reservations
  • Loyalty programs
  • Marketing tools
  • Reporting
  • DoorDash
  • Google

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Resy

  • Restaurant reservation and table managementnot SpotOn
  • Waitlist and walk-in managementnot SpotOn
  • Event ticketing and experience management for restaurantsnot SpotOn
  • Guest CRM and personalised communicationnot SpotOn
  • Real-time analytics and revenue reportingnot SpotOn
  • Premium dining inventory managementnot SpotOn

SpotOn

  • Point of Salenot Resy
  • Order Managementnot Resy
  • Inventory Controlnot Resy
  • Staff Schedulingnot Resy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Resy

  • Platform & Essential tier (289 USD/month) lacks advanced analytics and POS integrations (Premium required)
  • Platform tier lacks Premium features such as priority phone support and advanced experience management
  • Essential tier charged with 3% prepayment fees on events (Premium reduced to 2%)

SpotOn

  • Credit card processing issues with handheld devices reported by users
  • System crashes and lost tickets in high-volume restaurants
  • Customer tabs can disappear from system, resulting in lost revenue
  • Menu edits live only in back office; no real-time updates to handhelds
  • Limited hardware options with no direct accessory purchases available

Pricing, plan by plan

Resy

$289/month

No published plan breakdown. See the Resy review.

SpotOn

On request
  • All-In PlanFree
    • Hardware included
    • Card present: 2.79% + $0.20
    • Keyed: 3.79% + $0.20
  • POS Essentials$55/month
    • Best value
    • Card present: 2.45% + $0.15
    • Hardware discounted

Which should you pick?

Choose Resy if

  • You need online reservations.
  • You also want table optimization.
Resy review

Choose SpotOn if

  • You need cloud pos.
  • You work on Web, iOS, Android.
  • You also want online ordering.
SpotOn review

Questions people ask

Is Resy or SpotOn better?
Neither clearly leads. Resy starts at $289/month and SpotOn at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Resy or SpotOn?
Resy starts at $289/month and SpotOn at On request.
Does Resy or SpotOn run on more platforms?
Resy runs on Web. SpotOn runs on Web, iOS, Android.
What is Resy best used for?
Resy is most often used for restaurant reservation and table management, waitlist and walk-in management, event ticketing and experience management for restaurants, guest crm and personalised communication. Of those, restaurant reservation and table management and waitlist and walk-in management are not what SpotOn is typically brought in for.
What can Resy do that SpotOn cannot?
Resy covers Online reservations, Table optimization, Guest CRM, Waitlist. SpotOn covers Cloud POS, Online ordering, Reservations, Loyalty programs. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

SpotOn: What hardware does SpotOn require?

SpotOn provides proprietary hardware including countertop terminals (Station 15 at $750), tableside handhelds ($297), and kitchen display systems. All hardware is included with the All-In Plan or purchased separately with other plans.

Source
SpotOn: Does SpotOn have online ordering?

Yes, SpotOn offers commission-free online ordering with a white-label app option and integration into their Core Bundle. The system supports QR code ordering and digital menus.

Source
SpotOn: What payment processing fees does SpotOn charge?

Fees vary by plan. All-In Plan: 2.79% + $0.20 for card-present transactions. POS Essentials: 2.45% + $0.15. Business or custom plans offer negotiated rates.

Source
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