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Cybersecurity · head to head

SentinelOne vs ServiceNow

SentinelOne logo

SentinelOne

Cybersecurity

Autonomous endpoint protection and response

From
On request
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SentinelOne enterprise pricing requires contacting sales; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: SentinelOne covers AI-powered detection, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which SentinelOne and ServiceNow actually diverge.

Attributes where SentinelOne and ServiceNow differ
AttributeSentinelOneServiceNow
Pricing modelsubscriptionquote
PlatformsWindows, Macos, Linux, Ios, AndroidWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded20132004

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SentinelOne

  • AI-powered detection
  • Autonomous response
  • Behavioral threat intelligence
  • Root cause analysis
  • Threat hunting automation
  • Ransomware protection
  • Container security
  • Mobile endpoint protection

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Microsoft Teams
  • Salesforce

Both cover

  • Slack
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

SentinelOne

  • Endpoint detection and responsenot ServiceNow
  • AI-powered threat huntingnot ServiceNow
  • Cloud workload securitynot ServiceNow

ServiceNow

  • Enterprise IT managementnot SentinelOne
  • Digital transformationnot SentinelOne
  • Workflow automationnot SentinelOne

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SentinelOne

  • Enterprise pricing requires contacting sales
  • Prices shown for 5-100 workstations may differ for larger deployments
  • Purchases must be made through authorized third-party partners

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

SentinelOne

On request
  • Singularity Complete$179.99/year
    • Per endpoint pricing
    • AI-driven endpoint and cloud workload protection
    • Real-time threat detection and response
  • Singularity Commercial$229.99/year
    • Per endpoint pricing
    • All Complete features plus Identity Detection and Response
    • 90-day data retention
  • Singularity Enterprise$null/custom
    • Per endpoint pricing
    • All Commercial features plus Agentic AI SOC Analyst
    • Full Visibility and Forensics

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose SentinelOne if

  • You need ai-powered detection.
  • You work on Windows, Macos, Linux, Ios, Android.
  • You also want autonomous response.
SentinelOne review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is SentinelOne or ServiceNow better?
Neither clearly leads. SentinelOne starts at On request and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SentinelOne or ServiceNow?
SentinelOne starts at On request and ServiceNow at On request.
Does SentinelOne or ServiceNow run on more platforms?
SentinelOne runs on Windows, Macos, Linux, Ios, Android. ServiceNow runs on Web, Ios, Android.
What is SentinelOne best used for?
SentinelOne is most often used for endpoint detection and response, ai-powered threat hunting, cloud workload security. Of those, endpoint detection and response and ai-powered threat hunting are not what ServiceNow is typically brought in for.
What can SentinelOne do that ServiceNow cannot?
SentinelOne covers AI-powered detection, Autonomous response, Behavioral threat intelligence, Root cause analysis. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle Slack, HIPAA.

Answered from the vendors’ own pages

SentinelOne: What is SentinelOne Singularity Complete pricing?

Singularity Complete costs $179.99 per endpoint per year and includes AI-driven endpoint and cloud workload protection, real-time threat detection and response, 14-day data retention, and AI Security Assistant. Pricing shown for 5-100 workstations.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
SentinelOne: What features distinguish SentinelOne Commercial from Complete?

Singularity Commercial costs $229.99 per endpoint per year (versus $179.99 for Complete) and adds Identity Detection and Response, 90-day data retention (compared to 14-day), and Managed Threat Hunting services.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
SentinelOne: How does partner pricing affect SentinelOne costs?

All SentinelOne purchases are made through authorized third-party partners, and partner pricing may differ from published rates. Customers should verify pricing with their authorized reseller.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
SentinelOne: What does SentinelOne Enterprise include?

Singularity Enterprise (custom pricing, contact sales) adds Agentic AI SOC Analyst and Full Visibility and Forensics capabilities to all Commercial features, plus expert-led onboarding and training.

Source
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