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Customer Support · head to head

Jira Service Management vs SentinelOne

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
SentinelOne logo

SentinelOne

Cybersecurity

Autonomous endpoint protection and response

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; SentinelOne enterprise pricing requires contacting sales
  • They diverge on capability: Jira Service Management covers Incident management, SentinelOne covers AI-powered detection.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and SentinelOne actually diverge.

Attributes where Jira Service Management and SentinelOne differ
AttributeJira Service ManagementSentinelOne
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWindows, Macos, Linux, Ios, Android
CategoryCustomer SupportCybersecurity
Founded20022013

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in SentinelOne

  • AI-powered detection
  • Autonomous response
  • Behavioral threat intelligence
  • Root cause analysis
  • Threat hunting automation
  • Ransomware protection
  • Container security
  • Mobile endpoint protection

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot SentinelOne
  • Incident responsenot SentinelOne
  • Change managementnot SentinelOne
  • Asset trackingnot SentinelOne

SentinelOne

  • Endpoint detection and responsenot Jira Service Management
  • AI-powered threat huntingnot Jira Service Management
  • Cloud workload securitynot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

SentinelOne

  • Enterprise pricing requires contacting sales
  • Prices shown for 5-100 workstations may differ for larger deployments
  • Purchases must be made through authorized third-party partners

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

SentinelOne

On request
  • Singularity Complete$179.99/year
    • Per endpoint pricing
    • AI-driven endpoint and cloud workload protection
    • Real-time threat detection and response
  • Singularity Commercial$229.99/year
    • Per endpoint pricing
    • All Complete features plus Identity Detection and Response
    • 90-day data retention
  • Singularity Enterprise$null/custom
    • Per endpoint pricing
    • All Commercial features plus Agentic AI SOC Analyst
    • Full Visibility and Forensics

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose SentinelOne if

  • You need ai-powered detection.
  • You work on Windows, Macos, Linux, Ios, Android.
  • You also want autonomous response.
SentinelOne review

Questions people ask

Is Jira Service Management or SentinelOne better?
Neither clearly leads. Jira Service Management starts at Free and SentinelOne at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or SentinelOne?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and On request for SentinelOne.
Does Jira Service Management or SentinelOne run on more platforms?
Jira Service Management runs on Web, Ios, Android. SentinelOne runs on Windows, Macos, Linux, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. SentinelOne starts at On request.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what SentinelOne is typically brought in for.
What can Jira Service Management do that SentinelOne cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. SentinelOne covers AI-powered detection, Autonomous response, Behavioral threat intelligence, Root cause analysis. Both handle Slack, GDPR.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
SentinelOne: What is SentinelOne Singularity Complete pricing?

Singularity Complete costs $179.99 per endpoint per year and includes AI-driven endpoint and cloud workload protection, real-time threat detection and response, 14-day data retention, and AI Security Assistant. Pricing shown for 5-100 workstations.

Source
SentinelOne: What features distinguish SentinelOne Commercial from Complete?

Singularity Commercial costs $229.99 per endpoint per year (versus $179.99 for Complete) and adds Identity Detection and Response, 90-day data retention (compared to 14-day), and Managed Threat Hunting services.

Source
SentinelOne: How does partner pricing affect SentinelOne costs?

All SentinelOne purchases are made through authorized third-party partners, and partner pricing may differ from published rates. Customers should verify pricing with their authorized reseller.

Source
SentinelOne: What does SentinelOne Enterprise include?

Singularity Enterprise (custom pricing, contact sales) adds Agentic AI SOC Analyst and Full Visibility and Forensics capabilities to all Commercial features, plus expert-led onboarding and training.

Source
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