Softwr

Sales Enablement · head to head

Webex vs Zoho CRM

Webex logo

Webex

Sales Enablement

Video conferencing and collaboration platform

From
Free
Rated
-
Full reviewWebsite
Zoho CRM logo

Zoho CRM

All industries

The world's favorite CRM

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Webex listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd; Zoho CRM free tier limited to 3 users only
  • They diverge on capability: Webex covers Video meetings, Zoho CRM covers Lead management.

Where they differ

Only the attributes on which Webex and Zoho CRM actually diverge.

Attributes where Webex and Zoho CRM differ
AttributeWebexZoho CRM
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Ios, Android, Api
CategorySales EnablementAll industries
Founded19951996

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Webex

  • Video meetings
  • Screen sharing
  • Recording
  • Virtual backgrounds
  • Chat
  • Whiteboard
  • Breakout rooms
  • Outlook

Only in Zoho CRM

  • Lead management
  • Deal tracking
  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)

Both cover

  • Slack
  • SOC2
  • HIPAA
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Webex

  • Video meetingsnot Zoho CRM
  • Team collaborationnot Zoho CRM
  • Customer callsnot Zoho CRM
  • Trainingnot Zoho CRM

Zoho CRM

  • Sales automationnot Webex
  • Lead managementnot Webex
  • Customer supportnot Webex
  • Marketing automationnot Webex
  • Analytics & reportingnot Webex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Webex

  • Listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Pricing, plan by plan

Webex

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • 100 participants
    • 40-minute limit for group
  • Standard$13.5/month
    • Unlimited meetings
    • 300 participants
    • Cloud recording

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Which should you pick?

Choose Webex if

  • You need video meetings.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want screen sharing.
Webex review

Choose Zoho CRM if

  • You need lead management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want deal tracking.
Zoho CRM review

Questions people ask

Is Webex or Zoho CRM better?
Neither clearly leads. Webex starts at Free and Zoho CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Webex or Zoho CRM?
Webex starts at Free and Zoho CRM at Free.
Does Webex or Zoho CRM run on more platforms?
Webex runs on Web, Windows, Macos, Ios, Android. Zoho CRM runs on Web, Ios, Android, Api.
Can I use Webex for free?
Both have a free tier, so you can try either at no cost before committing.
What is Webex best used for?
Webex is most often used for video meetings, team collaboration, customer calls, training. Of those, video meetings and team collaboration are not what Zoho CRM is typically brought in for.
What can Webex do that Zoho CRM cannot?
Webex covers Video meetings, Screen sharing, Recording, Virtual backgrounds. Zoho CRM covers Lead management, Deal tracking, Contact management, Sales automation. Both handle Slack, SOC2, HIPAA, ISO27001.

Answered from the vendors’ own pages

Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Webex

More on Zoho CRM

Keep looking

Other head to heads