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Customer Support · head to head

Salesforce Service Cloud vs Toggl Plan

Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite
Toggl Plan logo

Toggl Plan

Project Management

Beautiful team planning and project timelines

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Toggl Plan has a free tier, so it costs nothing to try first.
  • Each has a real cost: Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers; Toggl Plan limited day-to-day task management features compared to full-featured alternatives
  • They diverge on capability: Salesforce Service Cloud covers Case management, Toggl Plan covers Timeline planning.

Where they differ

Only the attributes on which Salesforce Service Cloud and Toggl Plan actually diverge.

Attributes where Salesforce Service Cloud and Toggl Plan differ
AttributeSalesforce Service CloudToggl Plan
Starting price$25/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
CategoryCustomer SupportProject Management
Founded19992006

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Only in Toggl Plan

  • Timeline planning
  • Team availability
  • Milestones
  • Drag-and-drop
  • Workload management
  • Google Calendar
  • GitHub
  • Toggl Track

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Salesforce Service Cloud

  • Enterprise customer servicenot Toggl Plan
  • Field servicenot Toggl Plan
  • Self-service portalsnot Toggl Plan
  • AI-powered supportnot Toggl Plan

Toggl Plan

  • Schedulingnot Salesforce Service Cloud
  • Appointment bookingnot Salesforce Service Cloud
  • Time trackingnot Salesforce Service Cloud
  • Resource managementnot Salesforce Service Cloud
  • Team coordinationnot Salesforce Service Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Toggl Plan

  • Limited day-to-day task management features compared to full-featured alternatives
  • Many teams run Toggl Plan alongside another tool for comprehensive project tracking
  • Starter plan limited to five users maximum

Pricing, plan by plan

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Toggl Plan

Free
  • FreeFree
    • Basic timeline view
  • Starter$10/month
    • Up to 5 users
    • Gantt charts
    • Integrations
  • Business$25/month
    • Unlimited users
    • Advanced features
    • Full integrations

Which should you pick?

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Choose Toggl Plan if

  • You need timeline planning.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want team availability.
Toggl Plan review

Questions people ask

Is Salesforce Service Cloud or Toggl Plan better?
Neither clearly leads. Salesforce Service Cloud starts at $25/month and Toggl Plan at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce Service Cloud or Toggl Plan?
Toggl Plan has a free tier; the other does not. Paid plans start at $25/month for Salesforce Service Cloud and Free for Toggl Plan.
Does Salesforce Service Cloud or Toggl Plan run on more platforms?
Salesforce Service Cloud runs on Web, Ios, Android. Toggl Plan runs on Web, iOS, Android.
Can I use Toggl Plan for free?
Yes. Toggl Plan has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Salesforce Service Cloud best used for?
Salesforce Service Cloud is most often used for enterprise customer service, field service, self-service portals, ai-powered support. Of those, enterprise customer service and field service are not what Toggl Plan is typically brought in for.
What can Salesforce Service Cloud do that Toggl Plan cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Toggl Plan covers Timeline planning, Team availability, Milestones, Drag-and-drop. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Toggl Plan: What are Toggl Plan's pricing tiers?

Toggl Plan has a free tier for individuals, Starter plan at $10 per user per month for up to five users, and Business plan at $25 per user per month with unlimited features.

Source
Toggl Plan: Does Toggl Plan include time tracking?

Toggl Plan integrates with Toggl Track for time tracking, allowing you to start timers directly from tasks, though time tracking is not natively built into Toggl Plan.

Source
Toggl Plan: What is Toggl Plan's main strength?

Toggl Plan excels at visual Gantt chart scheduling with drag-and-drop task management, timeline views, and workload visualization for teams.

Source
Toggl Plan: Can Toggl Plan handle day-to-day task management?

Toggl Plan has limited day-to-day task management compared to full project management suites, making teams often run it alongside other task management tools.

Source
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