Softwr

Telecommunications · head to head

OneSignal vs SupportBee

OneSignal logo

OneSignal

Telecommunications

Customer engagement and messaging, without the complexity

From
Free
Free plan
Yes
Full reviewWebsite
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Free plan
No
Full reviewWebsite

The short version

  • Only OneSignal has a free tier, so it costs nothing to try first.
  • Each has a real cost: OneSignal free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026); SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which OneSignal and SupportBee actually diverge.

Attributes where OneSignal and SupportBee differ
AttributeOneSignalSupportBee
Starting priceFree$13/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsWebWeb, Mobile Browser
CategoryTelecommunicationsCustomer Support
FoundedUnknown2010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OneSignal

Nothing recorded that SupportBee does not also cover.

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Slack
  • Trello

What people use each for

The jobs each tool is most often brought in to do.

OneSignal

  • Sending push notifications to mobile app users when orders shipnot SupportBee
  • Triggering email confirmations based on form submission eventsnot SupportBee
  • Creating multi-step SMS and email journeys for onboarding usersnot SupportBee
  • Sending in-app messages to users abandoning checkout flowsnot SupportBee

SupportBee

  • Email supportnot OneSignal
  • Ticket managementnot OneSignal
  • Team collaborationnot OneSignal

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OneSignal

  • Free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
  • Professional and Enterprise plans require custom annual contracts with no published rate, per onesignal.com; SMS/RCS messaging and dedicated IPs are gated behind the Professional tier

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

OneSignal

Free
  • FreeFree
    • 10,000 free email sends/month
    • Unlimited mobile push
    • Basic analytics and automation
  • Growth$19/month
    • Base platform fee plus usage costs
    • Mobile push: $0.012 per monthly active user
    • Web push: $0.004 per subscriber
  • Professional$undefined/mo
    • Custom annual pricing
    • All Growth features plus SMS/RCS messaging
    • 24/7 prioritized support
  • Enterprise$undefined/mo
    • Custom annual pricing
    • Unlimited personalization
    • Dedicated success manager

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose OneSignal if

  • You want to start without paying.
OneSignal review

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is OneSignal or SupportBee better?
Neither clearly leads. OneSignal starts at Free and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OneSignal or SupportBee?
OneSignal has a free tier; the other does not. Paid plans start at Free for OneSignal and $13/month for SupportBee.
Does OneSignal or SupportBee run on more platforms?
OneSignal runs on Web. SupportBee runs on Web, Mobile Browser.
Can I use OneSignal for free?
Yes. OneSignal has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is OneSignal best used for?
OneSignal is most often used for sending push notifications to mobile app users when orders ship, triggering email confirmations based on form submission events, creating multi-step sms and email journeys for onboarding users, sending in-app messages to users abandoning checkout flows. Of those, sending push notifications to mobile app users when orders ship and triggering email confirmations based on form submission events are not what SupportBee is typically brought in for.
What can OneSignal do that SupportBee cannot?
SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal.

Answered from the vendors’ own pages

OneSignal: How much does OneSignal cost?

OneSignal offers a free tier with 10,000 free email sends/month and unlimited mobile push. Growth plan starts at $19/month plus usage-based charges for mobile push ($0.012 per monthly active user) and web push ($0.004 per subscriber).

Source
SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
OneSignal: Does OneSignal offer a free version?

Yes, OneSignal's free plan includes 10,000 free email sends per month, unlimited mobile push, basic analytics and automation, with up to 1 active journey and 2 message steps.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
OneSignal: What are OneSignal's email costs beyond the free tier?

After the 20,000 free email sends/month included in the Growth plan, OneSignal charges $1.50 per 1,000 additional emails.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
OneSignal: What is included in the Professional plan?

OneSignal's Professional plan includes custom annual pricing, all Growth features plus SMS/RCS messaging, 24/7 prioritized support, and optional dedicated IP for email.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
Share

Related pages

More on OneSignal

More on SupportBee

Keep looking

Other head to heads