Customer Support · head to head
Missive vs Twenty
Missive
Customer Support
Team inbox and chat for productive teams
- From
- Free
- Free plan
- Yes
Twenty
CRM
Open-source CRM platform for technical teams at AI speed
- From
- Free
- Free plan
- Yes
The short version
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; Twenty requires technical expertise to customize and maintain compared to no-code CRM platforms
- They diverge on capability: Missive covers Shared inbox, Twenty covers Open-Source Framework.
- Prices and features above were last checked on 30 August 2026.
Where they differ
Only the attributes on which Missive and Twenty actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Shared inbox
- Team chat
- Tasks
- Calendar
- SMS
- Asana
Only in Twenty
- Open-Source Framework
- Custom Database Objects
- Multiple View Types
- AI Integration
- Workflow Engine
- Data Migration
- API Access
- Multi-Language Support
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot Twenty
- Collaborating on customer conversations with internal comments and tasksnot Twenty
Twenty
- Building custom CRM solutions for complex business processesnot Missive
- Migrating from Salesforce or HubSpot while maintaining data ownershipnot Missive
- Technical teams needing TypeScript-based customizationnot Missive
- Organizations requiring self-hosted or air-gapped deploymentsnot Missive
- Enterprises combining CRM with AI-powered workflowsnot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
Twenty
- Requires technical expertise to customize and maintain compared to no-code CRM platforms
- Self-hosting increases operational overhead and infrastructure costs
- Limited ecosystem of pre-built integrations compared to Salesforce
- Smaller community and third-party extension library than established CRMs
- Enterprise plan requires custom negotiation with no transparent pricing
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
Twenty
Free- Pro$9/month
- Full customization
- Custom apps
- AI Agents
- Organization$19/month
- Everything in Pro
- Row-level permissions
- SAML and OIDC SSO
- Enterprise$null/year
- Everything in Organization
- Single-tenant isolation
- IP allow-listing
Which should you pick?
Choose Missive if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want team chat.
Choose Twenty if
- You need open-source framework.
- You want to start without paying.
- You work on Web, Self-hosted.
- You also want custom database objects.
Questions people ask
- Is Missive or Twenty better?
- Neither clearly leads. Missive starts at Free and Twenty at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or Twenty?
- Missive starts at Free and Twenty at Free.
- Does Missive or Twenty run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. Twenty runs on Web, Self-hosted.
- Can I use Missive for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what Twenty is typically brought in for.
- What can Missive do that Twenty cannot?
- Missive covers Shared inbox, Team chat, Email, Tasks. Twenty covers Open-Source Framework, Custom Database Objects, Multiple View Types, AI Integration.
Answered from the vendors’ own pages
Missive: How much does Missive cost per month?
Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).
SourceTwenty: Is Twenty free or paid?
Twenty offers a 30-day free trial without credit card. Cloud plans start at $9 per user per month (Pro) when billed annually, with Organization plan at $19 per user per month.
SourceMissive: Is there a free trial available?
Yes, Missive offers a 30-day free trial with no credit card required to start.
SourceTwenty: Can I migrate data from Salesforce or HubSpot?
Yes, Twenty supports CSV and API-based migration from Salesforce and HubSpot, with support for 50,000+ records.
SourceMissive: Does Missive offer yearly billing discounts?
Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.
SourceTwenty: What programming languages does Twenty support?
Twenty is built with TypeScript and provides a TypeScript-based Apps framework for creating custom extensions.
SourceMissive: Which plan includes SSO authentication?
The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.
SourceTwenty: How long does enterprise deployment take?
Enterprise deployment typically takes 1-2 weeks with Onboarding Packs or certified partners.
SourceRelated pages
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- Twenty vs Front
- Twenty vs Groove
- Twenty vs Freshdesk
- Twenty vs Kustomer
- Twenty vs Dixa
- Twenty vs Chatwoot
- Twenty vs Re:amaze
- Twenty vs Dialpad Contact Center
- Twenty vs Hiver
- Twenty vs HelpCrunch
- Twenty vs 8x8 Contact Center
- Twenty vs Forethought
- Twenty vs Gladly
- Twenty vs HappyFox
- Twenty vs Help Scout
- Twenty vs Freshservice
- Twenty vs Pipedrive
- Twenty vs HubSpot
- Twenty vs Salesforce
- Twenty vs EspoCRM
- Twenty vs Krayin
- Twenty vs SuiteCRM
- Twenty vs Vtiger
- Twenty vs SugarCRM
- Twenty vs Less Annoying CRM
- Twenty vs Daylite
- Twenty vs Clari
- Twenty vs Clay
- Twenty vs Nimble
- Twenty vs OnePageCRM
- Twenty vs Ontraport
- Twenty vs Really Simple Systems
- Twenty vs Salesflare
- Twenty vs Scratchpad