Customer Support · head to head
Missive vs Dixa
The short version
- Only Missive has a free tier, so it costs nothing to try first.
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
- They diverge on capability: Missive covers Shared inbox, Dixa covers Unified inbox.
Where they differ
Only the attributes on which Missive and Dixa actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support), founded (2015).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Shared inbox
- Team chat
- Tasks
- Calendar
- SMS
- Asana
Only in Dixa
- Unified inbox
- Smart routing
- Native phone
- Live chat
- Real-time analytics
- Agent workspace
- Shopify
- Salesforce
Both cover
- HubSpot
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot Dixa
- Collaborating on customer conversations with internal comments and tasksnot Dixa
Dixa
- Omnichannel customer service across phone, email, chat and socialnot Missive
- Routing conversations to agents by skill and customer datanot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
Dixa
- Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
- The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
- Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
- SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
- There is no self serve trial, and the vendor states every rollout is guided
- Quality assurance and the AI co pilot are paid add ons on every tier
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
Dixa
$39/month- Essential$39/month
- 3 channels
- Basic routing
- Agent workspace
- Growth$89/month
- All channels
- Advanced routing
- IVR
- Ultimate$139/month
- Everything in Growth
- Workforce management
- Quality assurance
Which should you pick?
Choose Missive if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want team chat.
Choose Dixa if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want smart routing.
Questions people ask
- Is Missive or Dixa better?
- Neither clearly leads. Missive starts at Free and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or Dixa?
- Missive has a free tier; the other does not. Paid plans start at Free for Missive and $39/month for Dixa.
- Does Missive or Dixa run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. Dixa runs on Web, Ios, Android.
- Can I use Missive for free?
- Yes. Missive has a free tier, so you can try it without paying. Dixa starts at $39/month.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what Dixa is typically brought in for.
- What can Missive do that Dixa cannot?
- Missive covers Shared inbox, Team chat, Email, Tasks. Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Both handle HubSpot, GDPR, Web support, Ios support.