Software · head to head
Freshdesk vs Microsoft Defender for Endpoint
Microsoft Defender for Endpoint
Software
Enterprise endpoint security built into Microsoft 365
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Microsoft Defender for Endpoint pricing not published on public websites; quote required from Microsoft sales
- They diverge on capability: Freshdesk covers Ticketing, Microsoft Defender for Endpoint covers Threat & vulnerability management.
Where they differ
Only the attributes on which Freshdesk and Microsoft Defender for Endpoint actually diverge.
| Attribute | Freshdesk | Microsoft Defender for Endpoint |
|---|---|---|
| Starting price | $19/month | On request |
| Pricing model | subscription | quote |
| Platforms | Web | Windows, macOS, Linux, iOS, Android |
| Founded | 2010 | 1975 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Freshdesk
- Ticketing
- Automation
- Self-service
- Team collaboration
- Multi-channel support
- SLA management
- Reporting
- Mobile apps
Only in Microsoft Defender for Endpoint
- Threat & vulnerability management
- Attack surface reduction
- Next-gen protection
- EDR
- Auto investigation
- Microsoft Threat Experts
- Threat analytics
- Secure score
Both cover
- SOC2
- HIPAA
- GDPR
What people use each for
The jobs each tool is most often brought in to do.
Freshdesk
- Help desk and ticketing systemnot Microsoft Defender for Endpoint
- Customer support portal and knowledge basenot Microsoft Defender for Endpoint
- Multi-channel support coordinationnot Microsoft Defender for Endpoint
- AI-assisted support agent interactionnot Microsoft Defender for Endpoint
Microsoft Defender for Endpoint
- Enterprise endpoint security across Windows, macOS, Linux, Android, and iOS via Plans 1 or 2not Freshdesk
- Small and medium-sized businesses using Microsoft Defender for Business as alternativenot Freshdesk
- Organisations using Microsoft 365 E5 which includes Defender for Endpoint Plan 2not Freshdesk
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Freshdesk
- Growth tier lacks multilingual helpdesk and custom reporting dashboards
- Skill-based routing available only on Enterprise tier
- Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
- AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
- Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)
Microsoft Defender for Endpoint
- Pricing not published on public websites; quote required from Microsoft sales
- Defender for Endpoint Plan 1 and Plan 2 do not include server licenses; additional licensing required for server protection
- Specific feature differences between Plan 1 and Plan 2 require consulting Microsoft documentation
Pricing, plan by plan
Freshdesk
$19/monthNo published plan breakdown. See the Freshdesk review.
Microsoft Defender for Endpoint
On requestNo published plan breakdown. See the Microsoft Defender for Endpoint review.
Which should you pick?
Choose Microsoft Defender for Endpoint if
- You need threat & vulnerability management.
- You work on Windows, macOS, Linux, iOS, Android.
- You also want attack surface reduction.
Questions people ask
- Is Freshdesk or Microsoft Defender for Endpoint better?
- Neither clearly leads. Freshdesk starts at $19/month and Microsoft Defender for Endpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Freshdesk or Microsoft Defender for Endpoint?
- Freshdesk starts at $19/month and Microsoft Defender for Endpoint at On request.
- Does Freshdesk or Microsoft Defender for Endpoint run on more platforms?
- Freshdesk runs on Web. Microsoft Defender for Endpoint runs on Windows, macOS, Linux, iOS, Android.
- What is Freshdesk best used for?
- Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Microsoft Defender for Endpoint is typically brought in for.
- What can Freshdesk do that Microsoft Defender for Endpoint cannot?
- Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Microsoft Defender for Endpoint covers Threat & vulnerability management, Attack surface reduction, Next-gen protection, EDR. Both handle SOC2, HIPAA, GDPR.
Related pages
More on Microsoft Defender for Endpoint
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