Software · head to head
Front vs Microsoft Defender for Endpoint
Front
Software
Where teams collaborate on customer communication
- From
- $25/month per seat
- Rated
- -
Microsoft Defender for Endpoint
Software
Enterprise endpoint security built into Microsoft 365
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Microsoft Defender for Endpoint pricing not published on public websites; quote required from Microsoft sales
- They diverge on capability: Front covers Shared inbox, Microsoft Defender for Endpoint covers Threat & vulnerability management.
Where they differ
Only the attributes on which Front and Microsoft Defender for Endpoint actually diverge.
| Attribute | Front | Microsoft Defender for Endpoint |
|---|---|---|
| Starting price | $25/month per seat | On request |
| Pricing model | subscription | quote |
| Platforms | Cloud-based SaaS | Windows, macOS, Linux, iOS, Android |
| Founded | 2013 | 1975 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Front
- Shared inbox
- Email collaboration
- Omnichannel messaging
- Analytics
- Workflows
- Integrations
- Salesforce
- HubSpot
Only in Microsoft Defender for Endpoint
- Threat & vulnerability management
- Attack surface reduction
- Next-gen protection
- EDR
- Auto investigation
- Microsoft Threat Experts
- Threat analytics
- Secure score
Both cover
- SOC2
- GDPR
What people use each for
The jobs each tool is most often brought in to do.
Front
- Multi-team customer support across email, chat, SMS channelsnot Microsoft Defender for Endpoint
- Enterprises using AI to resolve complex multi-step customer requestsnot Microsoft Defender for Endpoint
Microsoft Defender for Endpoint
- Enterprise endpoint security across Windows, macOS, Linux, Android, and iOS via Plans 1 or 2not Front
- Small and medium-sized businesses using Microsoft Defender for Business as alternativenot Front
- Organisations using Microsoft 365 E5 which includes Defender for Endpoint Plan 2not Front
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Front
- Starter tier limited to single-channel support; omnichannel support requires Professional tier
- AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
- Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
- Advanced analytics excluded from Starter tier
Microsoft Defender for Endpoint
- Pricing not published on public websites; quote required from Microsoft sales
- Defender for Endpoint Plan 1 and Plan 2 do not include server licenses; additional licensing required for server protection
- Specific feature differences between Plan 1 and Plan 2 require consulting Microsoft documentation
Pricing, plan by plan
Front
$25/month per seatNo published plan breakdown. See the Front review.
Microsoft Defender for Endpoint
On requestNo published plan breakdown. See the Microsoft Defender for Endpoint review.
Which should you pick?
Choose Front if
- You need shared inbox.
- You work on Cloud-based SaaS.
- You also want email collaboration.
Choose Microsoft Defender for Endpoint if
- You need threat & vulnerability management.
- You work on Windows, macOS, Linux, iOS, Android.
- You also want attack surface reduction.
Questions people ask
- Is Front or Microsoft Defender for Endpoint better?
- Neither clearly leads. Front starts at $25/month per seat and Microsoft Defender for Endpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Front or Microsoft Defender for Endpoint?
- Front starts at $25/month per seat and Microsoft Defender for Endpoint at On request.
- Does Front or Microsoft Defender for Endpoint run on more platforms?
- Front runs on Cloud-based SaaS. Microsoft Defender for Endpoint runs on Windows, macOS, Linux, iOS, Android.
- What is Front best used for?
- Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Microsoft Defender for Endpoint is typically brought in for.
- What can Front do that Microsoft Defender for Endpoint cannot?
- Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Microsoft Defender for Endpoint covers Threat & vulnerability management, Attack surface reduction, Next-gen protection, EDR. Both handle SOC2, GDPR.
Related pages
More on Microsoft Defender for Endpoint
Keep looking
Other head to heads
- Front vs Kustomer
- Front vs Groove
- Front vs Freshdesk
- Front vs Freshworks Customer Service Suite
- Front vs Jira Service Management
- Front vs Salesforce Service Cloud
- Front vs Zendesk
- Front vs 8x8 Contact Center
- Front vs Amazon Connect
- Front vs BMC Helix
- Front vs Chatwoot
- Front vs Customerly
- Front vs DelightChat
- Front vs Dialpad Contact Center
- Front vs Dixa
- Front vs Freshservice
- Front vs Gladly
- Front vs HappyFox
- Front vs 1Password
- Front vs Bitdefender Total Security
- Front vs Norton 360
- Front vs LastPass
- Front vs Bitwarden
- Front vs Kaspersky Total Security
- Front vs McAfee Total Protection
- Front vs Avast One
- Front vs CrowdStrike Falcon
- Front vs CyberGhost VPN
- Front vs ESET NOD32 Antivirus
- Front vs ExpressVPN
- Front vs Malwarebytes
- Front vs NordVPN
- Front vs ProtonVPN
- Front vs Snyk
- Front vs Trend Micro Vision One
- Front vs Acunetix
- Microsoft Defender for Endpoint vs Kustomer
- Microsoft Defender for Endpoint vs Groove
- Microsoft Defender for Endpoint vs Freshdesk
- Microsoft Defender for Endpoint vs Freshworks Customer Service Suite
- Microsoft Defender for Endpoint vs Jira Service Management
- Microsoft Defender for Endpoint vs Salesforce Service Cloud
- Microsoft Defender for Endpoint vs Zendesk
- Microsoft Defender for Endpoint vs 8x8 Contact Center
- Microsoft Defender for Endpoint vs Amazon Connect
- Microsoft Defender for Endpoint vs BMC Helix
- Microsoft Defender for Endpoint vs Chatwoot
- Microsoft Defender for Endpoint vs Customerly
- Microsoft Defender for Endpoint vs DelightChat
- Microsoft Defender for Endpoint vs Dialpad Contact Center
- Microsoft Defender for Endpoint vs Dixa
- Microsoft Defender for Endpoint vs Freshservice
- Microsoft Defender for Endpoint vs Gladly
- Microsoft Defender for Endpoint vs HappyFox
- Microsoft Defender for Endpoint vs 1Password
- Microsoft Defender for Endpoint vs Bitdefender Total Security
- Microsoft Defender for Endpoint vs Norton 360
- Microsoft Defender for Endpoint vs LastPass
- Microsoft Defender for Endpoint vs Bitwarden
- Microsoft Defender for Endpoint vs Kaspersky Total Security
- Microsoft Defender for Endpoint vs McAfee Total Protection
- Microsoft Defender for Endpoint vs Avast One
- Microsoft Defender for Endpoint vs CrowdStrike Falcon
- Microsoft Defender for Endpoint vs CyberGhost VPN
- Microsoft Defender for Endpoint vs ESET NOD32 Antivirus
- Microsoft Defender for Endpoint vs ExpressVPN
- Microsoft Defender for Endpoint vs Malwarebytes
- Microsoft Defender for Endpoint vs NordVPN
- Microsoft Defender for Endpoint vs ProtonVPN
- Microsoft Defender for Endpoint vs Snyk
- Microsoft Defender for Endpoint vs Trend Micro Vision One
- Microsoft Defender for Endpoint vs Acunetix